Frontline human capital trends
Insights for airlines, hospitality, and restaurants
Deloitte’s 2025 Global Human Capital Trends report finds employers who harness new technologies to empower their workers are more likely to attract and retain top talent, improve operations, and gain a competitive advantage.
Today’s leaders are facing complex choices across work, workforce, and organizational culture. But they don’t have to be either/or choices. Explore key trends from our 2025 Human Capital Trends report and insights to help travel, hospitality, and services companies support both business and human outcomes.
Key considerations by sector
Airlines
The airline industry is navigating a rapidly evolving technological landscape, shifting workforce demographics, and intensifying competition for talent. These forces are driving a renewed urgency to leverage technology, redefine managerial roles to meet new challenges, and address the widening experience gap in the workforce.
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Hospitality
The confluence of new technology, evolving customer needs, and changing workforce expectations is prompting guest-focused organizations to examine how they manage their workforce, with hospitality frontline workers at the center of this rapid evolution.
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Restaurants
The convergence of new digital tools, shifting customer demands, and escalating workforce expectations is pushing restaurants to fundamentally rethink how they manage staffing and operations.
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Five human capital trends to watch
Kate Ferrara
Matt Josephson
Matt Soderberg
