Many customers demand a more integrated and seamless experience when they shop—online, in-store, and in-between.

With the shifting consumption patterns, we advise retailers as they examine how their physical store and online presence act as complements to drive the right overall integrated experience that blends channels.

As inflation and supply chain issues continue to impact the economy, many retailers are reimagining their operational strategy.

Our team can advise on ways you can revitalize your store operations by boosting productivity and reducing costs, all while improving customer and associate experience.

The state of the labor market and changing employee demands are challenging stores to think about the future of work and the role of the associate.

We can help stores implement data-driven models to inform workforce allocation and task prioritization—helping to simplify the store structure, create multifunctional roles, and cross-train associates.

To capitalize on marketplace trends and changing expectations, many retailers are seeking to modernize their operations with data and technology.

Our team can help you better leverage data analytics, accelerate the adoption of technologies like AI, and implement new POS systems to create robust, future-ready technology platforms and infrastructure.

Many customers have high expectations for rapid fulfillment and convenient shopping methods.

Using data, we can help retailers better understand how they can position and operate their stores and pickup/delivery centers. We also focus on prioritizing these locations within the network to quickly fill customer demand in a profitable manner.