Consumer loyalty
Elevate your loyalty program with Deloitte's insights, tools, and capabilities. Our solutions address next-gen loyalty needs—whether you're looking to launch, modernize, or activate—beginning with understanding your objectives and unmet customer needs. Learn how we can help you design, transform, and run differentiated programs to cultivate—and sustain—valuable relationships.
Insights to unlock loyalty's full potential
Countless loyalty programs are competing for consumers' attention. With more data, signals, and program features, brands struggle to get at the heart of what consumers really want. Our annual Consumer Loyalty Survey takes out the guesswork as it explores what consumers are seeking from their loyalty programs.
Deloitte's loyalty practice
of global Fortune 500 consumer companies served by Deloitte
unique loyalty SaaS platforms enabling our projects
dedicated loyalty practitioners
consumer industry alliances with technology providers
Our capabilities
Deloitte's broad loyalty capabilities and deep understanding of technology solutions help brands meet evolving customer needs, navigate new offerings, and scale what's unique about their programs. Our approach includes customer experience, digital, customer data platforms, and MarTech solutions—driving to positive outcomes for clients across hospitality, travel, retail, auto, and more.
Our thinking
Deloitte and Global Loyalty Organisation (GLO) insights
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