Skip to main content

OneView

Third party and coverholder oversight

A comprehensive solution for financial services firms, providing complete transparency into your third-party relationships, agreements, and products.

Introducing OneView

To meet the needs of today’s customers, business models are becoming increasingly complex. Organisations are collaborating with a growing network of intermediaries and third parties to streamline operations and enhance capabilities. While this brings opportunities, it can also create challenges in maintaining clear oversight and managing the risks associated with these expanding networks.

OneView, powered by ServiceNow is the market leading solution for Insurance Distributor and Product Oversight. The powerful solution offers greater clarity, efficiency, and resilience, further embedding it as the go-to platform. It empowers you to move beyond fragmented practices towards a more integrated, proactive, and data-driven strategy.

To ensure effective collaboration, businesses need to maintain confidence in their partners. This includes verifying compliance with regulatory requirements, monitoring performance against agreed-upon metrics, and assessing alignment with the organisation's risk appetite. Attempting to manage this complex web of relationships manually using spreadsheets is inefficient and unsustainable, especially given increasing regulatory scrutiny.

OneView provides a comprehensive solution for managing and reporting on third-party relationships. It offers a single, centralised platform to access all essential information about each third party throughout the entire lifecycle of the relationship. This enhanced visibility empowers organisations to proactively identify and mitigate potential risks while capitalising on opportunities. Automated reporting features streamline stakeholder communication, ensuring transparency and informed decision-making. 

Example insurance Specific Use Case: Broker and Delegated Authority Oversight

OneView has out of the box configuration aligned to market best practice to specifically manage the onboarding and ongoing oversight of both brokers and coverholders and has been used to manage tens of thousands of regulated insurance entities by our clients.

What our clients say

"OneView has been strategically important for our business, providing us with a platform to sustainably scale the business across multiple geographies. We've also been impressed with the speed and ease of configuring OneView, as well as its adaptability to our business needs.“ 


Enrico Bertagna

Head of MGA Network, Commercial Insurance, Zurich Insurance

The challenge

Financial services firms face increasing pressure to manage third-party relationships effectively. This includes:

‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎

Maintaining complete visibility of all third parties and their services.

Embedding robust risk-based oversight given stringent regulatory scrutiny.

Ensuring alignment between third-party risk profiles and the firm's risk appetite.

Gaining assurance that third parties operate in a compliant and ethical manner.

Ensuring both first- and third-party insight is incorporated into oversight

Manually managing this information through spreadsheets is inefficient and makes responding to regulatory requests challenging.

The Solution

1

OneView consolidates all essential information about each third party in a single, accessible platform. This includes contact details, contractual agreements, performance data, risk assessments, and audit trails. 

2

From onboarding and due diligence to ongoing monitoring, performance evaluation, and offboarding, OneView provides tools to manage the entire lifecycle of your third-party relationships and supplements this with data feeds.

3

OneView streamlines the generation of management reports, providing real-time insights into third-party risk and performance. This enables data-driven decision-making and facilitates regulatory compliance.

Benefits

Deliver industry best practice

By combining technology with our regulatory and market expertise, we’re able to offer a solution that delivers industry best practice to ensure your process for overseeing third parties meets regulatory requirements.

Align to your risk appetite

You can calibrate OneView to embed your business’ risk appetite. This allows you to monitor your portfolio in line with your strategy and indicates any associated risk.

Drive efficient collaboration internally and externally

OneView allows collaboration between your teams as well as your third parties. By removing the administrative burden of collating and reviewing information your employees can be freed up to focus on more valuable work.

Configure to fit your business model

From underwriting to claims management, OneView can be configured to suit the business processes you have in place for the wide variety of third parties you work with.

Promote stakeholder confidence

The real-time view of accurate management information across your third party relationship allows you to quickly deliver greater insight to your stakeholders and empowers you to make better informed decisions.

Accountability and governance

Through clear user and date stamped activity, including approvals, you are able to promote accountability and governance, as well as collaborating with your business stakeholders and distributors more effectively.

Key features

Our off-the-shelf product requires minimal set up time, so you can quickly benefit from the rich insight it offers.

‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎

Risk based dynamic framework including industry specific configurations e.g. insurance coverholder management

Workflow management including third party completion portals

Dynamic management information and analytics supported by market data feeds

Open API enabled to allow you to connect to your wider ecosystem

Cloud based

Single sign on

Key features

Our off-the-shelf product requires minimal set up time, so you can quickly benefit from the rich insight it offers.

  • Risk based dynamic framework
  • Workflow management
  • Dynamic management information
  • Open API
  • Cloud based
  • Single sign on

Trusted by leading financial firms to manage and report on their third-party relationships.

How it works

Trusted by leading financial firms to manage and report on their third-party relationships.

Speak to the team

Discover complete visibility of your product suite, to enable effective governance, quick decision making and help mitigate risk.

Get in touch

Other products in the OneView suite

OneView: Operational Resilience

Quickly and easily assess the operational resilience of your vital services, so that you can keep delivering great performance.

Find out more

OneView: Product Governance

Discover complete visibility of your product suite, to enable effective governance, quick decision making and help mitigate risk.

Find out more

Our other products

OneView: Operational Resilience

Quickly and easily assess the operational resilience of your vital services, so that you can keep delivering great performance.
Products

OneView: Product Governance

Discover complete visibility of your product suite, to enable effective governance, quick decision making and help mitigate risk.
Product

Compliance capture

Compliance capture is a new way of capturing everything required by the Code, acting as both an information gathering and assessment tool. It collates your responses and generates a report summarising your current position and setting out recommended actions.
Product

Connected Patient Hub | Deloitte UK

Empowering patients with real-time connections to care teams
Product