Hospitality & Leisure

The key findings from the 2025 European Hotel Industry and Investment survey, Deloitte’s annual survey of executives in the hospitality industry, for their views on the industry’s performance in the year ahead

The results of the latest Deloitte Consumer Tracker survey show how the impact of recent geopolitical events on prices have created yet another setback for consumers.

The momentum that defined post-pandemic travel could slow, as financial caution and economic uncertainty reach high-spending groups.

ConsumerSignals is a longitudinal exploration of consumer spending behavior and the drivers behind it. Every month, we survey thousands of consumers across more than a dozen countries about their sense of financial well-being, spending intentions, and upcoming purchases big and small—from their next trip to the grocery store to upcoming vacations, next vehicle purchase, and more.

The travel industry has experienced a resurgence, with in demand for experiences fuelling growth since the pandemic. Key indicators such as air passenger numbers and hotel revenue per available room have not only recovered but have, in many cases, surpassed 2019 levels.

Providing exceptional service to guests lies at the heart of the hospitality industry’s mission. Recent technological advancements are transforming the industry at speed, including innovations to boost efficiency and convenience, but there are concerns about the possible loss of the ‘human touch’ as a result. 

The continuous advancements in Artificial Intelligence (AI) are fundamentally reinventing how travel and hospitality businesses operate and engage with consumers.

The travel and hospitality industry is undergoing a transformation driven by Artificial Intelligence (AI). 

Hotels are facing increasing pressure to address their environmental impact and adopt sustainable practices in the wake of rising global carbon emissions.

The appeal of the hospitality sector has grown as real estate investors seek topline growth in a rising yield and inflationary environment.

The hospitality industry is facing growing pressure to address its environmental impact and promote sustainable practices.

With ever-changing consumer demands the hospitality sector is constantly trying to keep up.

The hospitality industry has arguably been the industry most affected by the pandemic. In the years that followed, pent-up demand and resilient consumer spending have supported a welcome recovery. However, rapidly evolving consumer behaviours combined with a rise in staff shortages represent a significant challenge for hospitality businesses.

The hospitality industry, once dependent on traditional methods of guest service and operational management, is experiencing a technological revolution. The continual advancements in Artificial Intelligence (AI) are not just reshaping, but fundamentally reinventing how hotels interact with guests, streamline operations and envisage the future of travel.

The global hotel franchise model was first fashioned in 1954, focusing on the rigorous standardisation of physical elements and services across hotels.

Travel, Hospitality, and Leisure (THL) businesses globally have responded with resilience and adaptability to recent macroeconomic challenges. However, the environment will continue to test the industry.