Operations, Industry & Domain Solutions

Demands on Public Sector organisations to evolve are constant. Citizens expect modern, seamless services; new regulations are being implemented; budgets are tighter than ever; and transformation is essential. Public Transport organisations must transform, effectively, at pace, and with lasting results. 

Our mission is to ensure government organisations deliver services that citizens want to use which are faster, simpler and more reliable.  

We deliver what Public Sector citizens require by providing data-led policy insights, optimising critical services, and driving innovation that anticipates future needs. 

We understand the complex challenges facing Public Sector leaders: enhancing citizen experience, managing budgets, optimising how services are delivered, evolving regulations and aligning with the Government’s 2030 vision for Better Public Services. Our Government & Public Sector (GPS) team brings proven expertise and experience in addressing these challenges at scale combining the best talent and technologies to deliver future-focused solutions. 

We have a track record of delivering measurable outcomes across the Public Sector. We have helped government organisations reduce service delivery times significantly, embedding new technology enabled processes while improving citizen satisfaction, and accelerate digital adoption at scale. We modernise service delivery through digitally enabled processes and redesign operating models to address the increased complexity, scale, and pace of change. 

We partner with government and Public Sector agencies to transform how services are delivered. We embed with your teams, co-design solutions, and stay committed to implementation success. We deliver solutions that are human-centred and technology-enabled, bringing quality resources, flexibility, value for money, and constructive challenge to reimagine how public services are delivered into the future.

Public Sector leaders face competing pressures: maintaining critical services while transforming operations into a rapidly changing environment. We help them navigate these challenges to stay resilient, agile, and future focused. We don't just advise; we partner with our client to reimagine how their organisation operates and delivers value to citizens now and in the future.  

Our team brings together two core capabilities central to leading, delivering and supporting large-scale transformation programmes across government and Public Sector clients. 

Our experienced specialist partner with Public Sector leaders to redesign core services, architect technology-enabled operating models, and shape programmes that deliver tangible outcomes. We combine deep understanding of the evolving regulatory landscape and government priorities with proven expertise in navigating complexity and executing large-scale transformation. 

Our team brings: 

• Deep Irish Public Sector expertise: We understand the specific constraints, opportunities, and political dynamics that shape transformation in the Irish Public Sector, enabling us to design solutions that are both ambitious and achievable 
• Hands-on design and delivery experience: From initial concept through full implementation, we guide you through every phase, ensuring your vision translates into operational reality 
• Global perspectives with local insight: We connect proven international experience and best practices to your unique context, delivering solutions that are both innovative and locally grounded.

Key contacts:

Louise McEntee

Partner, Technology & Transformation | Central Government Leader

Karl Kennedy

Director, Technology & Transformation

Sara Mulvihill

Director, Technology & Transformation

Oliver Furness

Director, Government & Public Services

We transform government service delivery through an integrated approach that combines process excellence, digital innovation, and operational efficiency. By removing bottlenecks, digitising citizen experiences, and embedding continuous improvement, we help you deliver more with greater agility and at lower cost.  

Our integrated offerings include: 

• Process reinvention: Redesign workflows to eliminate inefficiencies and enhance service quality 
• Back-office automation: Deploy technology to streamline internal operations and free resources for citizen-facing work 
• Staff augmentation: Bring specialist expertise to accelerate delivery and build internal capability 
• Technical enablement: Implement solutions that enhance service delivery and operational scale 
• Performance management: Establish KPI frameworks and tracking mechanism to drive continuous improvement  

Key contacts:

Louise McEntee

Partner, Technology & Transformation | Central Government Leader

Karl Kennedy

Director, Technology & Transformation

Emily Feneran

Director, Technology & Transformation

Sara Mulvihill

Director, Technology & Transformation

Oliver Furness

Director, Government & Public Services