Salesforce

One of the most discussed topics coming out of the COVID-19 pandemic is digital acceleration. It has become crucial for many B2C businesses to have a digital presence and digital commerce capabilities. Similarly, B2B businesses should establish online direct-to-consumer channels to supplement their traditional selling channels. So how can these companies get there? Salesforce and Deloitte Digital can help organisations transform to online offerings in as little as two to five weeks. With Salesforce Commerce Cloud, we connect payment, tax, delivery and order processing capabilities to create a fully operational ordering system to help businesses thrive in the world of digital commerce.

The customer demand for fully functioning services organisations and experiences increases every day. And the response thus far has been underwhelming. The outcome can be a disgruntled workforce and dissatisfied customers. Deloitte Digital knows there is a better way. We’ve spent years integrating state-of-the-art Salesforce solutions to bring them to clients through our network of member firms. Our service offerings deploy solutions that help respond to urgent business needs, scale to spikes in demand and connect agents and customers in a personalised and responsive ecosystem.

Deloitte Digital sales transformation capabilities and experiences are helping organisations reimagine their customer journey from beginning to end. Deloitte does this through strategies spanning analytics, performance management, digital enablement and more. With the right sales methods and digital tools, salespeople can better understand their customers. When you better understand your customers and their needs, you can go beyond products and solutions and deliver the types of experiences customers have come to demand. The future of sales is here.

Today’s Chief Marketing Officer has a growing number of opportunities to create compelling experiences for customers. Using Salesforce Marketing Cloud as a key platform we can help clients create insight-driven engagement, increase customer loyalty and realise profitable growth. No matter what industry, your products and services end up in the hands of humans. By elevating the human experience, we can help you build and maintain strong relationships as your customers’ preferences and expectations evolve.

As Global MuleSoft Partner of the Year, Deloitte Digital is working with MuleSoft to create innovative customer experiences. In a rapid technology environment, CIOs and technology leaders should be nimble in their roles to find ways to innovate faster and stay ahead of the competition. To that end, we can help CIOs meet the continuously evolving demand to connect to data that can be used to take advantage of disruptors and create transformation opportunities for the business.