Workforce: Training and Integration

GenAI use at work is rising, but adoption isn’t even across age groups. 83% of Gen Z say they’ve used GenAI tools, compared with 57% of Gen X, pointing to a "two-speed" workforce.

This gap matters because it can widen differences in productivity and confidence. Organisations can close it with practical AI fluency programmes that support both advanced users and late adopters, so capability grows across every cohort-not just the early movers.

Workforce: Usage and Regulation

Support from employers is growing fast. 46% of people now work in organisations that actively encourage AI use-nearly double the 2024 figure.

But there’s still a clear "policy vs. practice" gap. Only 19% say they have no guidance or policies (down from 90% in 2024), yet 65% still use free or self-paid AI tools, while just 35% say their employer funds enterprise solutions.

To get value from GenAI-while protecting data and managing risk-organisations need clear rules, strong governance, and secure platforms people can use with confidence.

Accuracy and Trust

Trust is rising, but not always for the right reasons. Nearly 28% believe AI-generated content is always factually accurate, and 27% think it is unbiased-assumptions that can create real exposure in workplace use.

A practical response is to build "verify-first" habits into everyday workflows: treat GenAI outputs as a starting point, not the final answer, and add checks for accuracy, bias, and accountability.

Personal Usage and Daily Integration

GenAI is becoming part of everyday life. Usage has nearly doubled in two years, rising from 33% in 2023 to 64% in 2025.

Three in four people use GenAI personally, including 42% who use it for work and 36% for education. Adoption is highest among Gen Z and Millennials (over 75%), compared with just over half of Gen X and about a third of those aged 60 to 75.

This consumer-driven growth shows rising comfort with AI tools-and faster integration into both personal routines and professional habits.

Job Security

Concerns about jobs are widespread, but more nuanced than simple "replacement". 68% believe GenAI will reduce job numbers, but not eliminate roles-suggesting job change and role redesign, rather than roles disappearing altogether.

There’s also a generational "optimism gap": Boomers worry about job losses broadly but feel less personally threatened, while Millennials report stronger concerns.

To manage this transition, organisations should be clear about how work will evolve, position GenAI as a tool that augments skills, and invest in transparent reskilling programmes that help people adapt with confidence.

Active and Passive Usage

GenAI use is also becoming more frequent. Daily usage has jumped from 2% in 2023 to 11% in 2025. Today, 64% actively use GenAI tools, while 80% passively engage with AI through experiences like web search summaries and AI-generated social content-often without noticing how much AI is shaping what they see.

As AI moves toward agentic AI (where systems take more autonomous actions), organisations will need "human-in-the-loop" governance-meaning people still review, approve, and remain accountable for outcomes.