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Strategic & Technology Change

Transformation that’s intelligent, personalized, trusted, and always on.

Change today is relentless - and it’s powered by both humans and machines. At Deloitte, we help organizations move beyond episodic “change management” to activate intelligent, adaptive, and behavior-led transformation at scale. By combining AI-powered sensing with workforce-centered strategy, we help you build measurable trust, deliver hyper-personalized support, and drive sustainable adoption. ​​The result: transformation that creates business value, drives ROI, and feels as human as it is digital.

The New Reality of Change

Always on. AI-enabled. Human at the core.

Change is no longer an initiative—it’s a living system. In a world of constant reinvention,organizations can no longer manage change; they must activate it—continuously, intelligently, andwith trust at the center.​
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Deloitte’s latest research and proven industry experience reveal a new change paradigm: one wherehumans and AI work in partnership to sense, personalize, and sustain transformation in real time.This evolution is defined by six connected threads that capture how leading organizations areredefining transformation for the AI era:

  • Always On: Change embedded into the rhythm of daily operations—sensed, guided, and evolved continuously through AI and human insight.​
  • Personal: Hyper-personalized experiences that meet people where they are, making change relevant, intuitive, and empowering for every role.​
  • Trust: Built intentionally through transparency, reliability, and humanity - enabling confidence in Human + Machine collaboration.​
  • Surround Sound: Immersive, multi-channel engagement that makes transformation felt and lived, not just communicated.​
  • AI-Powered: Intelligent systems that sense readiness, deliver tailored nudges, and sustain adoption at scale.​
  • ROI-Focused: Transformation grounded in measurable business and human outcomes, proving that change creates value, not cost.​

Together, these threads define a new era of change—continuous, adaptive, and co-created byhumans and machines. It’s not about preparing for change anymore. It’s about living in it.​

How We Deliver

Deloitte’s Strategic & Technology Change offers a suite of five solutions- each designed to be fit-for-purpose for your organization’s unique transformation goals. Each solution integrates the right blend of services, innovation, and AI-powered tools to help clients build trust, sustain adoption, and create measurable business value.

Modernized Core Change Services

Modern, right-sized solutions at the intersection of digital transformation and change enabled by cutting-edge AI assets and data driven tools that together drive lasting adoption.

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AI-Driven Transformation

Change reimagined for the era of AI-driven transformation - helping businesses navigate complexity with intelligent technologies and human ingenuity to unlock new value and drive sustainable growth.

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Change Operate

Ongoing change management support as a service, delivering experience and tools as a flexible, on-demand service.

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Change Capability Enablement

Lasting enterprise change capability enablement and the creation of high-performing change functions that accelerate adoption, enhance agility, and mature change practices—driving sustainable competitive advantage.

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Enterprise Transformation

Transforming enterprises for the future through the workforce dimension of change — aligning leaders, empowering workforces, enabling lasting behavioral change, and enabling adoption that delivers enduring business value.

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The Capabilities Behind the Change

All our solutions draw on a suite of core capabilities - the disciplines that bring strategy, analytics, and human experience together to make transformation real, measurable, and lasting.

Transformation Visioning

Imagine the future state of your enterprise and translate right-sized ambition into bold, actionable org, workforce, and change strategies.

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Leadership Alignment

Unite leadership around a shared vision, one clear voice, behaviors to model, and confident decision-making to inspire trust and secure sponsorship.

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Change Strategy

Shape the path forward by connecting vision to measurable outcomes and designing transformation strategies that drive clarity, alignment, and outcomes.

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Communications & Stakeholder Engagement

Craft purposeful, personalized, well-timed communications that connect people to the vision, the change, and their role in transformation success.

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Personalized Learning

Create immersive, persona-based learning experiences that build capability, boost confidence, and help people succeed in new ways of working.

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Trust

Build measurable trust by embedding transparency, reliability, and humanity into every phase of transformation - turning belief into adoption and commitment.

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Adoption Analytics & Measurement

Use AI-enabled data to see what’s working and where to pivot. We transform adoption and behavior data into insights that guide real-time progress and ROI.

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Major Programs & Portfolio Management

Deliver complex transformations faster with proven methodologies, adaptive resourcing, and next-gen tools that keep programs on track and outcomes in sight.

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Powered by AI and Innovation

Deloitte’s AI-powered change assets bring science and technology to the art of transformation - helping clients sense, guide, and sustain change more intelligently.

A digital “command center” for transformation that gives leaders real-time visibility into adoption trends, workforce sentiment, and performance—turning data into confident, timely decisions.

A 24/7 digital coach that supports employees through change—answering questions, sharing updates, and providing personalized guidance in the flow of work.

A centralized communications tool with pre-loaded ERP templates and automation tools that help teams deliver timely, consistent messages that engage and inspire employees through multiple channels, such as a mobile app.

Built-in, in-application guidance that helps employees learn as they work. DAPs provide step-by-step support and analytics that speed adoption and reduce disruption.

A cloud-based platform for planning, delivering, and measuring change initiatives—bringing structure, transparency, and data-driven insight to every transformation.

Our Thinking

Energizing resilience in change management

Resilience is about building change muscles - not just change programs.

Beyond change management: Leading when there's no finish line

Learn how organizations can harness human potential, AI, and real-world agility to activate change.

High-Impact Change: Change is everywhere, always on

Only 10 percent of organizations are enacting strategic, systematic change to achieve meaningful, outcome-focused growth. Deloitte's latest thinking around change maturity identifies six key practices that enable leading organizations to leverage change for sustained competitive advantage, rather than merely adapting.

If You Want Your Team to Use Gen AI, Focus on Trust

Many companies have been quick to provide new gen AI tools to their staff, but with varying take up among employees. Researchers at Deloitte hypothesized that a driving reason workers weren’t using these tools — and companies weren’t seeing strong ROI — was because employees lacked trust in the technology. The researchers decided to pilot a new program aimed at addressing what they call “the four factors of trust”: reliability, capability, transparency, and humanity. After launching the initiative with a test group of 750 Deloitte consultants, the researchers saw a 49% rise in perceptions of the tool’s reliability, a 52% increase in beliefs about its transparency, a 14% increase in new users and a 65% increase in the average number of visits per user.

Workers Don’t Trust AI. Here’s How Companies Can Change That.

Frontline workers’ trust in employer-provided AI is declining, with many turning to unapproved tools. Companies can address this by: 1) measuring trust using real-time, behavioral metrics; 2) investing in frontline workers’ skills to foster collaboration with AI; 3) designing AI with worker input to ensure co-creation; 4) encouraging experimentation through digital playgrounds and supportive incentives; and 5) empowering team leaders to build trust and momentum, making adoption a movement driven by frontline leadership. These remedies help organizations close the trust gap and unlock AI’s full potential.

Deloitte’s Adoption Agent: Personalized Transformation, Powered by Agentic AI

Experience the future of change with Deloitte’s Adoption Agent—an AI-powered solution that drives lasting adoption in a fast-paced world. By connecting to your organizational data, it proactively flags risks, recommends targeted actions, and delivers real-time insights to leaders.

Deloitte’s GenAI Adoption Assistant: Always-On Support for Transformation Success

Get your people confident, faster. Deloitte’s Adoption Assistant is a 24/7 GenAI-powered chatbot that turns everyday questions into clear next steps. By cutting the noise for support teams and empowering employees with on-demand guidance, it drives steady, sustainable adoption of new technologies and transformations — helping organizations achieve lasting success.

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Allyson Dake

Allyson Dake

U.S. Strategic & Technology Change Leader | Change Services Leader | Deloitte Consulting LLP