Consumers are an elusive target today, as they are more empowered and connected as ever before. With so many options available—choices in retailers, products, channels, fulfillment, prices—merchants face a virtual endless stream of moving parts to drive customer loyalty and drive financial results across their product assortment. Getting the right product to the right place at the right time at the right price has never been so complicated. To keep up with this rate of change, merchandising organizations must identify the right strategies, processes, operating models, and tools to compete successfully or risk rapid decline.
Deloitte’s Retail Merchandising practice works with retail executives to assess and drive merchandising and planning performance across people, process, and technology. This includes building capabilities that will drive targeted assortments and inventory. These need to be executed while localizing to customer demand in an omnichannel environment. We apply leading practices, innovative methodologies, and analytical solutions to help drive merchandising effectiveness aligned to retailers’ customer and market strategies. With more than 150 retail practitioners, we offer depth of experience in the industry, and we can leverage the full breadth of Deloitte’s offerings to provide a full complement of services to our clients.
The use of analytics is essential if merchandising executives are to back their decision-making experience and intuition with solid facts.