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Customer Identity and Access Management

Unlock excellence with a human-centered CIAM approach

Today's dynamic world demands secure, seamless access for every user, everywhere. With Deloitte's Customer Identity and Access Management solutions, your organization can help protect critical assets and unlock new value—safely and confidently.

Explore CIAM Trends

Customers expect trusted human experiences

CIAM shapes the very first online interaction between your brand and your customers. It goes beyond authentication, empowering customers to manage their relationships, control their data preferences, and provide consent with confidence. CIAM is designed to not only enforce protective controls but to also enable smooth, secure experiences across digital and physical channels. With CIAM, you can deliver personalized services tailored to individual choices—building trust, fostering loyalty, and meeting today’s high expectations for user-friendly, secure, and privacy-centric digital engagement.

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Empower customers to drive value

CIAM capabilities can help businesses grow revenue and customer loyalty while mitigating cyber risk and reducing fraud.

Reimagine CIAM through AI

As AI and CIAM evolve from foundational technologies to agentic intelligence, organizations that embrace these advancements can unlock accelerated strategic value, operational agility, and human-centric innovation.

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TD Bank

The digital customer experience of tomorrow, delivered today

TD Bank worked with Deloitte to unify and modernize its digital customer identity, making secure and seamless experiences the new standard. Customers now enjoy faster self-service, robust fraud protection, and effortless engagement across all digital channels. This transformation prepares TD Bank for a future of scalable, personalized service.

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CIAM Insights

From the fourth Future of Cyber Survey

More than 1,200 global decision-makers answered the Future of Cyber Survey. Explore key insights on customer identity access management (CIAM) from the United States and Canada.

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Stories of impact

Enabling a seamless customer journey

An aerospace company modernized its legacy CIAM approach to enable a better, more efficient, and frictionless experience for its customers, while also benefiting stakeholders within the organization.

Read how
CIAM Pillars

Taking a human-centered approach with CIAM

CIAM is more than just managing the identity of people, devices and things; as a core capability, it provides a human-centered approach to enable organizations to securely capture and manage customer identity, profile and preference data.

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Benefits of CIAM

Achieving a 360-degree customer view

An interactive discussion on achieving privacy, compliance, and personalization and unifying the user experience with a 360-degree view of your customers.

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Enhance the customer journey

Deloitte’s CIAM offering focuses on delivering a connected, human experience that enables trust for customers and consumers. It can help your business grow with customer self-registration, enable common self-service actions, and capture consent.

Typical Tim uses CIAM to shop online

Deloitte’s CIAM offering focuses on a retail shopper who uses his social media account to log in to a retail site.

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Dr. Diane uses biometrics to access patient records

Deloitte’s CIAM offering focuses on a health care worker who uses biometrics authentication to securely access patient information.

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Skeptical Sara uses a QR code

Deloitte’s CIAM offering focuses on a shopper using a QR code for a password-free login to access a retail site.

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Tailored Taylor shops for insurance

Deloitte’s CIAM offering focuses on a customer using saved preferences to easily and securely shop for insurance quotes online.

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Cautious Carl securely accesses his health care data

Deloitte’s CIAM offering focuses on a customer whose health care information was hacked, and he needs a more secure and trusted way to access his online information.

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The Deloitte difference

Our expertise enables us to go beyond traditional identity management and offer organizations a seamless access to applications and services, ensuring personalized experiences for customers while maintaining robust security measures.

Outcomes-driven

Seamless and secure customer experience across digital and physical touchpoints Deloitte named as a Global Digital Experience Leader (Source: Forrester 2019)

Quality-oriented

Trust drives behaviors and repeatable business outcomes #1 Globally in Security Consulting since 2012 (Source: Elizabeth Kim, Market share analysis: Security consulting services, worldwide, 2018, , Gartner, July 22, 2019)

Value-focused

Personal experiences relevant to customer’s personal choices More than 40 CIAM projects delivered in the past two years for clients across a range of industries Deloitte named as a Leader in CRM and Customer Experience Implementation Services (Source: Magic Quadrant for CRM and Customer Experience Implementation Services, 2020)

Alliance

Deloitte has invested in strategic alliances with leading CIAM vendors: ForgeRock, Okta, Ping, Salesforce, SAP, and others.