Customer Identity & Access Management (CIAM) by Deloitte

Customers expect trusted human experiences

Customer Identity & Access Management is the first interaction customers have with companies to conduct business on their digital platforms. It is more than authentication—CIAM enables your customers to manage their relationship, data preference, and consent while enforcing controls, enabling personalization, and establishing trust.

Benefits include:

Seamless and secure customer experience across digital and physical channels
Trusted customer experiences that drive behaviors and repeatable business outcomes
Personalized experiences relevant to a customer’s choices
More than just authentication CIAM enables trusted human experiences

Cybersecurity goes way beyond IT

Customers expect trusted and user-friendly experiences. At the same time, they are increasingly aware of the risks of doing business digitally and are sensitive to sharing personal data.

Learn more about Cyber Identity

Empower customers to drive value

CIAM capabilities can help businesses grow revenue and customer loyalty while mitigating cyber risk and reducing fraud.

CIAM in action

Discover how we’re putting our experience, alliances, and tailored approach to work across industries.

Okta and Deloitte: Healthcare identity solutions

Simplifying logins with Okta and Deloitte

Enhance digital retail customer experiences

Identity insights

SailPoint and Deloitte Survey

What does identity security look like in business today? SailPoint and Deloitte surveyed more than 400 executives across various industries to learn more about the challenges C-suites face and their optimism around the technology solutions they’re seeing.

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Stories of impact

Enabling a seamless customer journey

An aerospace company modernized its legacy CIAM approach to enable a better, more efficient, and frictionless experience for its customers, while also benefiting stakeholders within the organization.

Read how
CIAM Pillars

Taking a human-centered approach with CIAM

CIAM is more than just managing the identity of people, devices and things; as a core capability, it provides a human-centered approach to enable organizations to securely capture and manage customer identity, profile and preference data.

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Stories of impact

How to add value way beyond compliance

The company went live with its pilot in just three weeks, offering clients a dramatically streamlined customer experience. Its success enticed other business units eager for a modern, cost-effective take on CIAM—with a relevant customer experience.

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Benefits of CIAM

Achieving a 360-degree customer view

An interactive discussion on achieving privacy, compliance, and personalization and unifying the user experience with a 360-degree view of your customers.

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Enhance the customer journey

Deloitte’s CIAM offering focuses on delivering a connected, human experience that enables trust for customers and consumers. It can help your business grow with customer self-registration, enable common self-service actions, and capture consent.

Typical Tim uses CIAM to shop online

Deloitte’s CIAM offering focuses on a retail shopper who uses his social media account to log in to a retail site.

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Dr. Diane uses biometrics to access patient records

Deloitte’s CIAM offering focuses on a health care worker who uses biometrics authentication to securely access patient information.

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Skeptical Sara uses a QR code

Deloitte’s CIAM offering focuses on a shopper using a QR code for a password-free login to access a retail site.

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Tailored Taylor shops for insurance

Deloitte’s CIAM offering focuses on a customer using saved preferences to easily and securely shop for insurance quotes online.

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Cautious Carl securely accesses his health care data

Deloitte’s CIAM offering focuses on a customer whose health care information was hacked, and he needs a more secure and trusted way to access his online information.

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The Deloitte difference

Our expertise enables us to go beyond traditional identity management and offer organizations a seamless access to applications and services, ensuring personalized experiences for customers while maintaining robust security measures.

Outcomes-driven

Seamless and secure customer experience across digital and physical touchpoints Deloitte named as a Global Digital Experience Leader (Source: Forrester 2019)

Quality-oriented

Trust drives behaviors and repeatable business outcomes #1 Globally in Security Consulting since 2012 (Source: Elizabeth Kim, Market share analysis: Security consulting services, worldwide, 2018, , Gartner, July 22, 2019)

Value-focused

Personal experiences relevant to customer’s personal choices More than 40 CIAM projects delivered in the past two years for clients across a range of industries Deloitte named as a Leader in CRM and Customer Experience Implementation Services (Source: Magic Quadrant for CRM and Customer Experience Implementation Services, 2020)

Alliance

Deloitte has invested in strategic alliances with leading CIAM vendors: ForgeRock, Okta, Ping, Salesforce, SAP, and others.

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Customer Identity Access Management

Unlock excellence with a human-centered CIAM approach