Deloitte Application Management Services
Unlock the transformational potential in your core applications
Applications are the engines of your enterprise. Your effectiveness and impact depend on an alphabet soup of systems—ERP, HCM, BI, CRM—as well as custom code running on cloud, on-premises, or in hybrid environments. Deloitte’s Application Management Services help turn your core applications into drivers of innovation and business value. The result? Less management. More service. Better business.
The Deloitte AMS difference
Join the AMS (r)evolution
Businesses have long turned to application management outsourcing to help keep core enterprise software running smoothly, securely, reliably, and cost-effectively. Those principles remain important. But in today’s environment of revolutionary technological change and industry disruption, application management services should connect more of what you do in order to seize the potential of what you can become.
Deloitte’s end-to-end capabilities across core enterprise applications and disruptive technologies, coupled with our expansive business domain and industry knowledge and Development-Security-Operations delivery model, mean we can help activate and amplify the potential for sustained innovation in your applications.
Solutions that meet your needs
Instant scalability of always-on global resources, faster ticket resolution—those fundamentals of enterprise application management certainly remain relevant today. Deloitte brings an added edge to your core applications by leveraging our global network of end-to-end technology specialists, our capabilities across today’s most advanced applications and platforms, and our leading intellectual property and proprietary tools, together propelling you to new horizons of efficiency, agility, automation, and scale.
Simply viewing AMS through the lens of cost reduction and increased efficiency is no longer enough. Your potential to seize markets and lead growth is now inextricably tied to the value that you are able to unlock from your applications. We help you look beyond core AMS requirements and realize the potential for continuous improvement and improved total cost of ownership through a DevSecOps approach and our broad understanding of business strategy, markets, and industries. As a result, we help turn your applications into drivers of innovation and competitive advantage.
We leverage a new model for application management to connect and solve for implications across every part of your business—from front office to back office, today and into the future. We do that by drawing on our deep industry experience and capabilities across business disciplines from supply chain, finance, and human resources to risk, compliance, and beyond, then applying a flexible, customized approach to help speed development and deployment cycles and hasten adoption across your organization.
Connected applications. Unleashed enterprise.
Deloitte is trusted by some of the world’s largest organizations to operate complex application environments. Our heritage in business and technology transformation—combined with our flexible and comprehensive AMS delivery model and expansive scale and capabilities—gives Deloitte a unique ability to help businesses understand what’s possible and seize new opportunities through technology. We do that by leveraging the following:
- Business domain and industry depth. Our AMS practice is cross-fertilized with deep industry and sector capabilities. We know how to amplify AMS and produce powerful, broader business outcomes through our full breadth of capabilities across advisory, audit, consulting, tax, and risk management.
- Global scale and team continuity. With 50,000+ dedicated practitioners across 30 global delivery centers, our AMS teams are everywhere you need us—on-site, offshore, and nearshore, with 24x7x365 functionality and support. Our focus on retention and professional development enables us to continuously deepen our understanding of your unique business needs and to service your requirements across the full technology life cycle, from advisory through maintenance, optimization, and innovation.
- Client-centric focus. As a partnership firm, we serve clients through a senior-leadership-empowered, relationship-based model that focuses on client outcomes, big-picture opportunities, sustained improvements, and total cost of ownership. In times of business uncertainty, we can help clients respond with strategies that balance managing costs with making investments in innovation to chart a path for the future.
- Breakthrough tech and automation. We leverage powerful and diverse capabilities and proprietary intellectual property across artificial intelligence, analytics, IoT, and more to enhance efficiency, scalability, and agility of applications. This includes our OperateEdgeTM platform, an integrated intelligent automation platform that builds on the power of AI technologies to innovate and transform AMS delivery.
- Deep vendor and ecosystem alliances. Our strong partnerships and extensive experience—across industry-specific solutions such as Epic and Guidewire; ERP environments, including SAP and Oracle; cloud-based software-as-a-service providers, such as Salesforce and Workday; platform providers like ServiceNow; and all cloud hyperscale platforms—help us deliver connected solutions.
The (r)evolution in action
Our cross-industry experience sets us apart to help you expand what’s possible through AMS.
Decades of successful growth had led a global consumer products manufacturer to a network of outdated, disjointed technologies and processes spread across multiple countries. The client saw business potential possible—to power connections with customers, link supply chains, reduce friction, increase innovation, and drive efficiency and cost savings—through integrating business acumen with enterprise application capabilities.
Deloitte designed, implemented, and today operates customized Oracle EBS applications while helping the client move from a traditional development framework to a DevOps model called “Operate to Innovate.”
As a result, the client dramatically improved incident and enhancement ratios while driving innovations that generated more than $2.5 million in recurring annual benefits. We also helped the client achieve faster, seamless, cost-effective transitions from deployment to operation and improved stability through an AMS team that experienced turnover below 10 percent annually.
A venerable insurance company was experiencing an exodus of customers and independent agents to more digitally savvy competitors. The new CEO launched an accelerated initiative to transform the organization’s technology and business model while preserving the best of what customers and employees valued about the brand.
Collaborating closely with the company’s business analysts, IT group, and other third-party service and application providers, Deloitte managed the entire deployment-to-production process. To facilitate a smooth transition for both customers and agents, legacy and new platforms ran side by side, with staged rollouts of applications and technology managed carefully for continuity and adoption.
After go live, Deloitte took on support of the new platform, focusing first on stabilization and optimization, then later on innovations to improve the client’s business. Deloitte’s proprietary intelligent automation platform, OperateEdgeTM, helped improve productivity and quality throughout the engagement.
Our efforts led to significant improvements in successful quote generation and reduction in quote discrepancies across platforms, all while the quote volume increased eightfold.
Srivats Srinivasan
