A global quick-service restaurant chain’s disconnected help desk network was handling thousands of tickets, unable to address redundancies and root causes. After standardizing data from more than 20 countries, Deloitte’s SFL Scientific business implemented a new help desk model that can identify trends across geographies rapidly and prioritize topics broadly, enabling a better experience 
for both customers and workers.

Despite billion-dollar revenues, a global industrial manufacturer was facing commoditization. Amid growing disruption and sustainability demand, the company saw an opportunity: To convert its multitude of data into a new line of digital services like intelligent monitoring. With Deloitte’s guidance on strategy, operating model, and roadmap, the company is investing to realize this multibillion-dollar opportunity.

Cincinnati’s infrastructure needed improvements to support its growing population; however, underfunding and traditional, manual methods made it difficult to inspect. Mayor Aftab Pureval teamed up with Deloitte’s SFL Scientific business to revolutionize inspections for critical infrastructure, reducing the city’s bridge-repair mapping time from three-to-six months down to just two minutes.