Quartz Frontline AI™
Deloitte’s AI solution for customer service, powered by NVIDIA
Frontline AI is a powerful conversational AI offering. It provides a channel-agnostic, novel human engagement mechanism that intelligently streamlines, measures and addresses feedback. With visual conversational capabilities, Frontline AI serves as the ultimate virtual customer care representative, and can intelligently converse in any language to provide an effortless, humanized experience that can increase customer loyalty. Powered by NVIDIA’s AI Enterprise platform, Frontline AI includes next-gen AI competencies: avatars, generative AI, and large language models.
Customer interaction in action!
Frontline AI can provide lifelike interactions like this Project Tokkio demo of a "talking kiosk." The avatar, developed using NVIDIA Omniverse, responds to challenging domain-specific questions. It utilizes NVIDIA Riva for multilingual speech and translation AI, NeMo Megatron-Turing 530B large language model, and NVIDIA Omniverse animation systems for facial and body animation.
What Frontline AI delivers
Deloitte’s Frontline AI solution brings together Deloitte’s Conversational AI Framework and NVIDIA’s AI Enterprise platform to deliver human-to-machine experiences. It delights with purposeful engagement, while optimizing customer care operations.
Annual savings with voice virtual assistants
Reduction in operating costs with voice virtual agents
Calls resolved by helpdesk chatbots without human escalation
Christine Ahn
