Smarter Customer Experience Solutions—Contact Centers powered by Amazon Connect
In this age of many choices, customer satisfaction is more important than ever.
The best contact center solutions depend on knowledge that is accessible, appropriate, accurate, and actionable.
Are you looking to drive business growth, reduce costs, increase operating income, and promote customer loyalty? Are you looking for faster call resolution, real-time and historical insights, and improved agent effectiveness? Deloitte’s data-driven approach, powered by Amazon Connect, brings industry specific solutions customized to your business’ specific needs to power your call center, empower your agents, and deliver on a best-in-class customer experience seamlessly across channels.
Deloitte’s TrueServe™ Blueprint (described in detail below) is your guide to providing a more enlightened and enhanced customer experience utilizing AWS Connect, AI and other key AWS technologies to provide a smarter and more engaging experience while enhancing your contact center processes and costs. Deloitte’s approach can utilize our TrueServe™ tool – a fully integrated suite of contact center technologies offering the right service, on the right channels; or a bespoke approach with our multitude of industry specific accelerators to create an experience tailored to your specific business and customer needs.
Beyond that, Deloitte stands ready to serve with over 8,000 AWS certifications, over 6,000 people focused on customer experience and contact centers across the globe and entire practices dedicated to Amazon Connect along with leading edge Analytics and Cognitive thinking. Deloitte’s digital transformation and contact center experience is here to assess, advise, migrate, implement, and streamline your contact center operations using Amazon Connect.
NGOs Help Ukrainian Refugees with Deloitte’s Contact Center Solution
More Contact Center Accelerators
Deloitte has a library of accelerators to inform and accelerate our Contact Center engagements, from our TrueServe™ solution, to industry specific use cases, such as:
Deloitte and Amazon Connect in Action
Amazon Connect: A simple to use, cloud-based contact center that scales to support any size business
Source: Forrester Total Economic Impact™ Study of Amazon Connect
Contact Center Performance Analysis
Deloitte and AWS have developed a contact center performance console to enable a cycle of analytics and improvement that contact center teams can leverage to gain insights, reduce agent transfers, and improve containment – resulting in a more efficient and effective customer service experience.
