New York, Oct. 15, 2025
Key takeaways
Why this matters
For 40 years, Deloitte has studied consumer behavior and sentiment ahead of the crucial holiday shopping season. Although holiday shopping has evolved throughout this time - from bustling malls and paper ads to seamless omnichannel options, digital discovery, and AI-driven tools - consumers remain committed to celebrating the season with friends and family. Deloitte’s “2025 Holiday Retail Survey” explores consumers’ holiday shopping intentions, revealing that many plan to spend cautiously.
Holiday shoppers celebrate the season with mindful spending
Deloitte’s Holiday Shopping Confidence Index (HSCI) measures consumers’ confidence and capacity to spend during the season and signals that many holiday shoppers will adopt a more restrained spending approach than in recent years. Overall, surveyed consumers plan to spend an average of $1,595, down 10% year-over-year, with the average number of gifts purchased this year staying relatively steady at eight versus nine in 2024.
While the upcoming holiday season is marked by economic uncertainty, the pull of tradition seems to have many consumers doing all they can to spread holiday cheer. This includes seeking out value and expanding the shopping window to ensure they capture the best deals to make their holiday dollars go further. To meet and engage shoppers where they are, retailers that provide value, not just the lowest price could be positioned for a more successful holiday season and 2026.
— Natalie Martini, vice chair and U.S. Retail and Consumer Products sector leader, Deloitte
Savvy shoppers take advantage of promotions and tech
As the holiday shopping season continues to pull forward, surveyed consumers continue to leverage promotional weeks and digital tools to make the most of their holiday dollars.
Shoppers make gift lists for their loved ones — and for themselves
Consumers appear to be closely considering what goes on their gift lists. At the same time, hosting gatherings with family and friends remains a priority for many, with a focus on creating memorable moments without overspending.
In a climate of economic uncertainty, retailers should recognize that traditional approaches may no longer be enough. To connect with today’s value-seeking consumers, it can be helpful to rethink strategies, embrace innovation, and tailor their strategies to engage consumers across generations and income levels. Retailers who adapt to these changing dynamics will likely be better equipped to navigate the season and foster lasting customer loyalty.
— Brian McCarthy, principal, Retail Strategy Leader, Deloitte Consulting LLP
Deloitte’s “2025 Holiday Retail Survey” is based on a survey of 4,270 consumers conducted online by an independent research company and fielded between Aug. 27 and Sept. 5.
Connect with us on LinkedIn @NatalieMartini and @BrianCMcCarthy.
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