Stan Orkin

Stan, principal with Deloitte Consulting LLP, defines and implements strategies to improve clients' customer operations. Drawing on more than eighteen years of cross-industry experience, he brings broad expertise, including functional and technical acumen helping clients define customer strategies, assess, identify and sequence improvement for customer-facing functions, and lead holistic transformation across people, process and technology.

A sampling of accomplishments include:

• Transformation of a leading health plan’s direct-to-consumer operation to support their Affordable Care Act growth strategy
• Implementation of a leading health plan’s small group broker support operating model
• Defining the customer experience infrastructure for a leading consumer electronics firm
• Improving the efficacy of a leading discount retailer’s technical support center