Kevin Hall
Customer Service Innovation Lead and Salesforce Service Cloud GTM Lead
Kevin leads our Salesforce Service Cloud Practice and our Service Innovation team which focuses on showcasing Gen AI and Agentic use case for customer service. He has been working either in call centers or supporting service programs since 1999.
Kevin has over 20 years of experience leading large-scale customer service transformations for clients across retail, tech and financial services. He leads our Salesforce Service Cloud Practice and our Service Innovation team which focuses on showcasing Gen AI and Agentic use case for customer service.
Kevin has been working either in call centers or supporting service programs since 1999. His first job was a contact center agent for Standard & Poor’s, where he eventually elevated to Director of Client Information Systems for S&P. He then was an Engagement Manager at Salesforce, helping clients receive value across sales and service projects.
Since joining Deloitte in 2010, Kevin has held many leadership roles, including Salesforce Technology Sector Lead and Service Cloud lead, collaborating closely with Salesforce on sales, delivery, and product development activities.