Unemployment insurance program modernization
Innovating to improve the integration and performance of UI programs
Outdated unemployment insurance (UI) processes and technology are keeping many organizations from focusing on bigger, more pressing business and operational challenges. Learn how Deloitte’s Unemployment Framework for Automated Claim & Tax Services (uFACTS™) solution can help you cut through the complexity of unemployment insurance claims and tax matters to transform your organization.
Transform the way you manage UI claims, taxes, and integrity efforts
In an uncertain economy, unemployment insurance claims can surge exponentially—and the storm can hit overnight. It’s easy to see how staying focused on broader business objectives—all while managing new unemployment insurance claims, wage determinations, fraudulent applications, and unemployment insurance appeals—can feel like you’re stuck in the pouring rain.
Deloitte’s uFACTS™ solution was designed to streamline the process of serving unemployment insurance claimants, employers, and third-party agents, freeing you to focus on providing better customer service. Its open architecture is transformative in terms of technological advancement and capability. It is modular, built on a microservice architecture consistent with federal guidelines, and can be deployed on virtually any infrastructure, whether cloud or on-premises. It offers more choice, greater cost-efficiency, and easier integration than other solutions in the market. The result is a highly flexible and robust foundation that you can scale as demand grows and unemployment insurance claims and appeals fluctuate.
The uFACTS solution’s proprietary foundation
The first of its kind to come to market and is built upon seven basic system components that can be customized to meet your unique organization requirements and business goals.
By placing all the components of unemployment insurance management services components on a single, innovative platform, uFACTS eliminates the labor-intensive process of reentering the same data on different platforms.
Streamline UI management with one user-friendly platform
Our uFACTS solution offers the fullest and most comprehensive capabilities in the marketplace. Its modern, web-based, microservices-based system architecture gives uFACTS robust tax and benefits functionality built on an online, mobile-compliant, self-service philosophy. Already at work in multiple states, the user-friendly framework of uFACTS consists of:
- A complete open-code base
- Requirements artifacts
- Use cases
- Supplemental specification documents
- Code artifacts and generators
- Data models
Rethinking unemployment insurance and workforce management services
Our uFACTS platform has the largest installed base of any UI management solution in the market. It’s just one of the ways Deloitte is rethinking unemployment insurance and workforce management services.
- First integrated UI tax and benefit solution
- Most successful UI implementations
- First combined UI tax and claims implementation
- First use of behavioral nudging in UI program design
- First integrated third-party administrator portal
- Winner of the “Best Government to Citizen” by National Association of State Chief Information Officers
Our uFACTS platform has the largest installed base of any UI management solution in the market. It’s just one of the ways Deloitte is rethinking unemployment insurance and workforce management services. Other innovations include:
We have continued our relationship with Deloitte solely because we have been so pleased with their exceptionally high level of service, innovative and collaborative approach, and professionalism. We consider Deloitte our partner in our continued pursuit of excellence in administering and delivering the UI and workforce programs to New Mexico’s businesses and jobless workers.
—Sue Anne Athens, Chief Information Officer, New Mexico Department of Workforce Solutions
