LTSS Consulting for States
Improving outcomes for individuals and states
Deloitte supports states as they manage and transform their Long-Term Services and Supports (LTSS) programs throughout all phases of planning, implementation, and operational management.
Key challenges for LTSS programs
Older adults and people of all ages with disabilities receive LTSS due to aging, physical, cognitive, developmental, and/or other chronic health conditions. LTSS is typically delivered in three types of settings: home and community, facilities, and integrated settings. LTC programs offer services and supports in a nursing facility or similar environment. HCBS programs provide individuals with services and supports, promoting independence and the ability to remain in their homes and communities.
States are focusing on four key goals for their LTSS programs:
- Optimizing the individual’s experience
- Increasing quality of health and quality of life
- Improving population health and outcomes
- Reducing costs
In addition, states are increasingly using Managed Long-Term Services and Supports (MLTSS) to deliver care and services through capitated Medicaid managed care programs.
Deloitte supports states as they manage and transform their LTSS programs throughout all phases of planning, implementation, and operational management.
Deloitte’s LTSS planning and transformation services
Deloitte’s LTSS technology service offerings
Specialized systems and processes are needed to support LTSS programs and facilitate more ways to efficiently provide human-centered, high-quality services across settings. Consumers need easy access to services through “no wrong door” mechanisms that simplify navigating a state’s programs and supports. Case managers need tools to appropriately plan and coordinate required services as well as to help individuals achieve their goals and improve health outcomes. At an aggregate level, state staff need information to effectively monitor whether the right people are getting the right services at the right costs. Deloitte offers on-premise HCBS case management solutions as well as our configurable, cloud-based solution. Specific components supporting LTSS include:
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