Discover how AI-powered agents are transforming the workplace of tomorrow, including what organizations might look like, how roles are changing, and the essential new skills needed to thrive.
In early 2025, a leading AI company set up an experiment where one of its models managed a vending machine for a month, handling tasks like inventory, marketing, and pricing. The AI made several mistakes—choosing the wrong products and giving out too many discounts—which led the vending machine to lose nearly a quarter of its value. However, the goal wasn’t profit so much as it was to explore the not-too-distant future in which work and organizational activities are directed by nonhuman actors. One study recently found that 36% of managers expect to be managing digital agents within the next five years, making questions of organizational structure, decision-making, and human roles increasingly urgent.
Leaders have long adapted to change—incorporating gig workers and skills-based hiring. Now, they face diverging possibilities brought on by technology and unprecedented demographic shifts—such as a world in which one in six people globally will be over 60. As these forces intersect, organizations may need to rethink expertise and the balance between generalists and specialists.
Deloitte is launching a deep exploration into the future of work over the next decade, using a multidisciplinary approach and including the voice of the worker. In the coming months, we’ll consult technologists, business leaders, academics, futurists, and other experts to understand how the future of work may evolve. This long-term view will help guide early experiments and investments so organizations can better prepare. Our research will begin by addressing four key questions: