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AI and the future of work

How organizations, leaders, and skills will change

Discover how AI-powered agents are transforming the workplace of tomorrow, including what organizations might look like, how roles are changing, and the essential new skills needed to thrive.

How AI could impact the future of work

In early 2025, a leading AI company set up an experiment where one of its models managed a vending machine for a month, handling tasks like inventory, marketing, and pricing. The AI made several mistakes—choosing the wrong products and giving out too many discounts—which led the vending machine to lose nearly a quarter of its value. However, the goal wasn’t profit so much as it was to explore the not-too-distant future in which work and organizational activities are directed by nonhuman actors. One study recently found that 36% of managers expect to be managing digital agents within the next five years, making questions of organizational structure, decision-making, and human roles increasingly urgent.

Leaders have long adapted to change—incorporating gig workers and skills-based hiring. Now, they face diverging possibilities brought on by technology and unprecedented demographic shifts—such as a world in which one in six people globally will be over 60. As these forces intersect, organizations may need to rethink expertise and the balance between generalists and specialists.

Why the ‘new’ future of work

What was once the “future of work” is now our reality. Emerging in the early 2000s and gaining urgency during COVID-19, organizations began to focus on improving speed, efficiency, and innovation, as well as creating value. Today, technology, culture, equity, and new work structures have made many early ideas standard practice. Key innovations to consider:

Diving into the future of work

Deloitte is launching a deep exploration into the future of work over the next decade, using a multidisciplinary approach and including the voice of the worker. In the coming months, we’ll consult technologists, business leaders, academics, futurists, and other experts to understand how the future of work may evolve. This long-term view will help guide early experiments and investments so organizations can better prepare. Our research will begin by addressing four key questions:

Modern organizations were invented in the 19th century, alongside innovations like standardized time and organizational charts, to enable large-scale coordination across geographies. These tools helped professionalize roles and manage information as businesses grew.

Today, leaders face new challenges as AI and automation increasingly drive productivity and collaboration. Organizations must reconsider how decision-making works, what tasks deliver unique value, and how to differentiate in a marketplace shaped by rapid automation. The real opportunity goes beyond just replacing human labor with AI. By fostering close collaboration between people and intelligent machines, we can unlock new capabilities and create exciting possibilities, making the traditional boundaries between humans and AI less defined.

As organizations change, the workforce and jobs will also evolve. Over the past decade, advances like mobile connectivity led to breaking jobs into tasks, fueling trends such as gig work. With agentic technology, this task-based approach may accelerate, raising questions about the future of work and jobs.

However, dividing jobs into tasks has limits, especially for complex work where knowledge and context overlap. Organizations may need to focus less on measuring discrete tasks and more on broader goals and commitments. This shift will affect how teams, roles, career paths, and skill development are structured, and how workers manage their growth.

Organizational changes are reshaping roles for workers, managers, and leaders. For example, middle management positions are declining, with job postings dropping more than 40% between April 2022 and October 2024, as companies create flatter structures. Despite fewer managers, the need for coaching and process redesign is more important than ever, highlighting ongoing tensions in planning for the future workforce.

Roles across all levels are evolving. Entry-level tasks, like taking meeting notes, are now often handled by AI. While this boosts short-term efficiency, it may reduce opportunities for on-the-job learning and hinder the development of future leaders, affecting long-term organizational success.

A software engineer compares the future of “programmers” to the historic role of “computers”—when computers were people doing calculations by hand. As AI transforms coding and other professions, workers may need to rethink both their roles and professional identities. They may have to reinvent what they bring to work, learn new skills, and prepare for career paths that don’t exist yet. In fact, 65% of children in primary school today may eventually work in roles that are yet to be created. With technology skills’ half-life now about 2.5 years, this rapid change challenges not just individuals, but leaders too.

Leaders must balance cultivating skills for today’s needs with developing broader human capabilities to ensure their workforce can learn and adapt as work continues to evolve.

Preparing for the new future of work

Addressing these four questions signals a major shift in how we define the future of work. Leaders may discover that current concepts and tools, like organizational charts, aren’t suited to emerging needs. Download the full Future of work and AI report to discover how balancing legacy operations with new processes can create opportunities to transform the way work gets done.