Insurance
The future of insurance is here. Bringing together some of the best minds from around the globe, we can provide a breadth of market insights and proactive services. We serve many insurance segments, with our experience spanning General Insurance, Reinsurance & London Markets, Life, Health & Savings Insurance, brokers and more. We can support you through each challenge.
Claims in the game
A shift is gathering pace in the London Market.
Claims transformation activity is moving rapidly, with increasing digitalisation, artificial intelligence (AI) opportunities and market-wide modernisation initiatives driving a transition away from traditional, labour-intensive ways of working to more efficient and technologyenabled solutions.
At the same time, rising client and broker expectations have contributed to a renewed focus on the claims function and its value proposition. No longer solely positioned as a middleoffice cost-centre, claims is increasingly recognised as a key driver of client experience and a source of competitive differentiation. This is particularly true against a backdrop of complex emerging risks, geopolitical uncertainty, macro-economic pressures and in the current soft market, while the elevation of claims management to an additional ‘hurdle’ principle at Lloyd’s has solidified its strategic importance.
Our thinking
Explore the Financial Services Industry
