Generative AI: Value creation for UK insurers

Reny is a Deloitte Partner, leading the UK Insurance AI business where she focusses on driving and embedding the use of AI, data, and automation across different parts of the insurance journey including customer, servicing, and operations. She has a particular wider focus working with Life and Pensions companies throughout her career, having supported them on large transformation programmes for the past 13 years. She also focusses on driving innovation though new products and services disrupting the traditional Insurance business processes. She works with various AI based solutions to partner and deliver the new next generation of services.

As a partner in Deloitte UK, Steve leads our Business Modelling & Analytics group. He focuses mainly on advising clients in Finance Analytics strategy as well as the design, development, testing and implementation of bespoke decision support solutions leveraging a wide range of analytics platforms and modelling toolkits to enhance business-critical decisions – typically as part of investment appraisals, business planning exercises, transaction support or strategic transformations. He has nearly 20 years of experience serving Financial Services clients. During the last 5 years, he has led the financial modelling workstream on over 50 transactions, shaping major technology and analytics enabled transformations, and developing bespoke decision support solutions for major financial institutions. He also leads Deloitte's Chinese Services Group for North & South Europe and sponsors our East Asian Community in the UK.

Andy is the Insurance Sector Leader for Deloitte in the UK. He leads a sector team that serves clients right across the insurance sector (Life & Pension, General Insurance, London Market & Global Re-insurers) with the full suite of services from all of Deloitte’s service lines. In addition he leads some of Deloitte’s largest insurance relationships in the UK and is a member of Deloitte’s global insurance leadership team. Andy is also strategy partner in Deloitte’s consulting service line, and has 30 years consulting experience having worked with Accenture, KPMG and now Deloitte. Most of this time has been dedicated to the insurance sector and Andy has worked in many areas across systems building, business and operating model design, efficiency programmes, outsourcing / offshoring, strategy, M&A. Andy now specialises in transformation in Life & Pensions, with a particular interest in the design of strategies and data driven business models that can help incumbents compete effectively in the digital economy.

Mya is responsible for thought leadership for Deloitte UK’s insurance sector. Mya has been working in the UK insurance space for over 15 years with roles in research, strategy consulting and industry firms. During this time, she has worked on a wide range of thought leadership and client delivery projects that includes corporate strategy, mergers and acquisitions, operational excellence, regulation, customer experience, and financial advice and distribution. A native of Myanmar (Burma), growing up in Thailand and Tanzania but now based in London, Mya studied Medicine at Kings College London before going on to study Business Management and Economics at Queen Mary.

Margaret is Deloitte UK’s Chief Insights Officer and Partner, Financial Services (FS). She sits on Deloitte’s UK FS Executive, and also leads on Eminence on the Deloitte North South Europe FS Executive. She and her team have produced reports on innovation and disruption in banking, insurance and investment management, culture in banking and talent in banking and insurance, and publish the bi-annual London Office Crane Survey. Margaret started her career with McKinsey & Company, before moving into financial journalism. She covered business and finance for The Economist and The Daily Telegraph for a decade, and for two years edited Global Agenda, the magazine of the World Economic Forum’s annual meeting at Davos. She then covered investment banking for the award-winning Reuters Breakingviews. Margaret presented several flagship current affairs programmes for the BBC, including Today, The World Tonight and Analysis on Radio 4; The World Today on the World Service and Wake Up to Money on Five Live. A native of County Wexford, Margaret studied economics at Trinity College, Dublin, where she was an Entrance Exhibitioner and Foundation Scholar. She earned an MBA from the Harvard Business School, (HBS), which she attended on a Fulbright Scholarship, and from which she graduated as a Baker Scholar (top 5% of the class). She has served on the HBS European Advisory Board or its predecessor since its inception in 2003, and is a British-American Project Fellow.