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Our joint capabilities. Your trustworthy AI.

GenAI has the power to transform businesses, but it needs to be built on trust. Let's progress with confidence.

Let's progress with confidence.

The Trustworthy AI Imperative

As Generative AI (GenAI) based solutions proliferate, organisations face increasing complexity in managing associated risks and ensuring compliance to regulatory frameworks, such as the EU AI Act.  Yet Trustworthy AI means more than compliance, covering topics range from AI Ethics to AI Quality. It means using the technology responsibly –for example, by asking ethical questions such as “should we build this, just because we can – and does it align with our values?” It means preserving customer loyalty and safeguarding the company reputation – by taking into account quality questions regarding privacy, resilience, and safety. It means the AI has been sufficiently tested before going live. As use cases appear and new business models take shape, organisations need to take these ethical and quality questions into consideration as well as cyber-security, legal and contractual obligations. It is only through attention to these details – throughout the AI lifecycle – that organizations will win the trust of their customers and employees, paramount to widespread adoption of the technology.

What makes your AI trustworthy?

Building on the collective experience of lawyers, developers, data scientists, risk specialists and machine learning engineers, we have developed a comprehensive yet easily understandable framework for Trustworthy AI. It outlines the principles essential for AI systems to earn trust. Whether focused on enhancing AI quality or on complying with upcoming regulations, they provide a useful orientation for AI practitioners and leaders alike. We know:  these principles have been our north star in developing AI solutions for clients, auditing existing AI tools, and in building a powerful AI governance platform.

As your GenAI journey evolves from experiments to production at scale, it may well reshape your business model, requiring a number of considerations to enable the successful adoption and responsible application of the new technology. From technical foundations to organizational readiness, and ultimately legal & compliance, the Deloitte Trustworthy AI framework helps you to minimize risks and optimize the GenAI potential in a safe and secure way. Through controls, guardrails, and training, you will equip your organization to adopt new technology safely, securely and in compliance with the law.

Our Trustworthy AI Framework

Private

User privacy is respected, identity safeguarded, and data is not used or stored beyond its intended and stated use and duration; users are able to opt-in / out of sharing their data.

Transparent & Explainable

Users understand how technology is being leveraged, particularly in making decisions; these decisions are easy to understand, auditable, and open to inspection.

Fair & Impartial

The technology is designed and operated inclusively in an aim for equitable application, access, and unbiased outcomes.

Responsible

The technology is created and operated in a socially responsible and sustainable manner.

Accountable

Policies are in place to determine who is responsible for the decisions made or derived from the use of technology.

Robust & Reliable

The technology produces consistent and accurate outputs, also in the face of imperfect (noisy) input data, resilient to errors, recovering quickly from unforeseen disruptions and misuse.

Safe & Secure

The technology is protected from risks that may cause individual and / or collective physical, emotional, environmental, and / or digital harm, notably with regard to cyber-risk.

Governance & risk management

As the largest professional services firm in the world, Deloitte enjoys a unique mix of capabilities across strategy, technology, ethics, legal, cyber, risk, and change management. We offer both broad, comprehensive services and deep, specialised solutions. We support you every step of the way on your path towards Trustworthy AI, from conceptual and preparation work through to development and implementation, and finally to ongoing operation, iterative optimization (MLOps) and monitoring.

Organisational Readiness

We help companies with preparing their organisation and processes for Trustworthy AI and its seamless integration - from understanding AI ethics and regulatory implications to developing a clear AI vision and strategy, setting up robust governance structures, and managing cultural change. We aim for optimal human-AI collaboration while ensuring ethical and legal considerations are embedded at every step.

Technical Foundations

AI quality is at the heart of sound AI development and use. Strong technical foundations are essential to build AI confidently and to apply the technology effectively. We help our clients to master the full spectrum of quality considerations - data management, model development & testing, cyber security, MLOps, monitoring, issue logging and resolution – supporting both quality risk management and compliance.

Legal & Compliance

Many principles behind the AI Act make good business sense. Nevertheless, oversight, attention to compliance, and regulatory reporting can drag down innovation and productivity. While compliance costs time & money, the cost of non-compliance can be far greater. Deloitte guides clients through the complexities of AI regulation, thoroughly yet pragmatically, balancing between semi-automated tools to provide directional self-assessments, to focused gap analyses, support for EU AI Act conformity declarations, audit-proof documentation, and efficient reporting processes. Additionally, we offer expert legal advice on specialized areas such as intellectual property, data privacy, and policy formulation to provide legal confidence and help avoid penalties.

Scale with confidence

Ensure your AI systems possess the quality, security, and compliance needed for large-scale deployment.

Elevate adoption

Boost your teams' trust in AI, increasing adoption rates, enhancing user experience, and fostering long-term motivation.

Enhance customer satisfaction

Meet and exceed customer expectations with consistent, high-quality outcomes from your AI systems and their ethical use.

Improve brand reputation

Demonstrate a commitment to ethical AI and clear policies to enhance your brand's reputation and mitigate reputation risks.

Enable meaningful innovation

Allow your teams to innovate with direction by striking the right balance between governance and creating an innovation playground.

Ensure compliance

Fulfill regulatory requirements with current regulatory and stay ahead of future regulations to reduce the risk of legal issues and penalties.

Key changes and impact on the EU market

Discover Polish Perspective 2024

Implications of AI regulations for labour market

Exploring IP, data, contracts, and policy with Deloitte AI Institute.