The client is a public sector agency in Luxembourg wanting to guarantee the consistency of the digital experiences they provide across different channels by integrating a strong digital orientation into the relationship with both customers and employees. The objective was to define a digital strategy that would define target experiences for these customers and initiate the digital transformation.
The main activities Deloitte carried out were the following:
As a result, Deloitte defined the digital strategy with the client. This included the digital vision, digital maturity assessment, digital value proposition for customers and employees including As-Is and To-Be Customer Journeys, and finally the high-level digital transformation roadmap.