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Assistance to improve the user experience (UX) for an internal application

Deloitte Digital case study: Supranational Institution

Business Issue

In its pursuit of continuous improvement, the client wants to reshape their internal application SmartNote to address some issues and pain points raised by users. SmartNote is a transversal application for managing notes to the Management Committee. It aims to replace paper-based approval processes and is built on SharePoint.


The objectives were to redesign the SmartNote App using a user-centric approach to improve the current user experience:

  • Perform research and understand the context and current situation (“AS-IS”) 
  • Collect all the needs and pain points in user interviews 
  • Define UX principles based on user needs and perform testing sessions and meetings all along with the project 
  • Formalize wireframes and mock-ups 
  • Deliver the final screens (mock-ups) for desktop and mobile to be implemented by the client, along with guidelines for SmartNote developers

Value delivered

  • After the revamping of the application, employees should be able to manage documents more efficiently thanks to the new intuitive interface based on their needs 
  • The support provided in terms of UX/UI also implied a set of guidelines that should bring consistency in all the future SharePoint developments

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