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Define Digital Strategy

Deloitte Digital case study: Postal and telecommunications

Business Issue

The client wanted to guarantee the consistency of their customers’ digital experiences throughout the different channels by integrating a strong digital orientation into the relationship with their customers. The main constraints imposed by the client were the real time knowledge of client behavior based on data aggregation, the respect of data privacy regulation, the use of new technologies and the design of services from outside.


Deloitte led a series of workshops with the client based on the following approach:

  • Inspiration and maturity assessment with different lines of business
  • Digital vision and initial digital strategy with CIO and Marketing
  • Digital strategy refinement with lines of business, including target operating model
  • Definition of the digital roadmap and business case

Value delivered

  • Digital vision
  • Digital value proposition for the client 
  • Digital target operating model (organization, capability model, technology)
  • Digital roadmap and business case

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