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Deloitte India’s Digital Banking Maturity (DBM)

Charting the road ahead for banks in India

Client transformation stories

From complexity to clarity. From adversity to advantage.

A curated collection of stories showing how Deloitte engaged with clients to navigate complexity, create meaningful progress, and deliver measurable impact.

Redefining what’s possible, together

Behind every challenge is an opportunity to redefine what’s possible. These stories highlight how organisations across industries have collaborated with Deloitte to reimagine their businesses, build resilience, and discover new value. Each journey reflects the power of collaboration, proving that lasting change is never achieved alone.

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Win story in focus: Navabharat Limited (NBL)

NBL, one of India’s largest integrated palm oil producers, partners with 20,000 farmers across 60,000 acres in Andhra Pradesh. Known for its zero-waste, zero-liquid discharge initiatives, NBL collaborated with Deloitte on an SAP-led digital transformation covering the entire value chain from plantation to refining. This initiative enabled NBL to strengthen end-to-end engagement with farmers, streamline operations, and drive strategic growth while expanding into new higher value business areas.

The digital transformation journey of Anand Engineering

Anand Engineering, founded in 1976 as an ancillary unit to Bharat Heavy Electricals Limited (BHEL), evolved into a leading player across multiple industrial sectors, including power, mining, wind energy, earthmoving, construction, and industrial boilers. Deloitte collaborated with Anand Engineering in the transition from legacy systems to SAP S/4HANA Public Cloud to boost agility, real-time visibility, and data harmonisation across the business. With one integrated system, all units follow unified processes and access a single source of truth for real-time insights across production and inventory. 

Income Tax Business Application (ITBA) 2.0

The Income Tax Department (ITD) administers direct taxes and enforces the Income Tax Law and other direct-tax statutes for the Government of India, operating across approximately 780 offices with a workforce of around 45,000 personnel. In collaboration with Deloitte, ITD envisioned and redesigned next-generation income tax business applications, managing the complete digital transformation journey. The resulting Income Tax Business Application (ITBA) 2.0 unified over 100 processes into a single master-process framework, enhancing application efficiency, streamlining workflows, and improving overall operations.

Experian Business Insights: AWS Cloud, AI, ML, Visualisation

Experian, a global data analytics and consumer credit reporting company maintains information on over one billion people and businesses. As part of the Experian’s digital transformation, Deloitte served as the Advice Implement Operate collaborator in a strategic business growth programme focused on data, analytics, and visualisation technologies. The platform scaled batch processing from 3 to 35 jobs, cut report generation time by two-thirds, and processed a record 1.5 trillion records in a month. Data ingestion and transformation times improved by 35%, enabling faster, more accurate decision-making. In fraud analytics, simplified tools empowered users to create advanced risk indicators, resulting in a 10% revenue increase in that area.

Innovate, Transform, Impact: Unveiling GRIDCO's transformation journey

GRIDCO is a leading power transmission and distribution company in India, responsible for ensuring reliable electricity supply across the state of Odisha. Deloitte empowered GRIDCO in successfully adopting SAP technologies, being the first SAP implementation for power trading. The go-live established a robust ERP foundation, enabling GRIDCO to modernise operations, embrace innovation, and build capabilities for future growth. This transformation has equipped GRIDCO with advanced analytics, future-ready systems and enhanced the delivery of cost-effective power to consumers.

Elevating data and analytics: To achieve astute insights at Rolls-Royce

Rolls-Royce, the distinguished British engineering company, is renowned for its craftsmanship in luxury automobiles and high-performance aircraft engines. In India, the Rolls-Royce Data Labs serve as a Centre of Excellence for data and innovation. Deloitte collaborated with Rolls-Royce India to develop a comprehensive data platform strategy focussed on optimising project management processes, co-creation of data products and solutions for business advantage, and enhancing technological infrastructure, enabling the organisation to harness data-driven insights for operational efficiency and revenue growth. This collaboration fostered innovation, reinforced digital-first thinking, and strengthened Rolls-Royce’s competitive edge.

Rise on SAP S/4 cloud: Go-live at upGrad

upGrad, a leading global online education platform, has been at the forefront of transforming learning experiences across geographies. The organisation recently went live with SAP S/4HANA across seven entities spanning five countries. This success reflects the exceptional collaboration between upGrad, Deloitte, and SAP, enabling the company to accelerate digitalisation and strengthen its operational capabilities. The implementation enhanced process efficiency, improved data-driven decision-making, and supported upGrad’s rapid growth across international markets.

IndiGo: Digitisation of Procure-to-Pay process

IndiGo, India’s largest passenger airline, has been a pioneer in delivering reliable and customer-focused air travel. IndiGo worked with Deloitte to embrace technology with the implementation of SAP ARIBA, including ARIBA Sourcing, supplier life cycle and performance, contract, commerce automation, and VIM. This transformation ushered in a new era of enabling a customer-focused and highly efficient airline experience.

DFPCL: Integrated planning

DFPCL is a leading Indian chemicals and fertilizer company, known for its innovative solutions and extensive manufacturing capabilities. The organisation worked with Deloitte to tailor the Anaplan platform to its S&OP and FP&A needs. The rollout supported rough-cut capacity planning, inventory management, production scheduling, dispatch, and raw material planning. With this solution, DFPCL could calculate the maximum potential output of its active plants, gain real-time visibility into manufacturing capacity, and adjust operations to ensure timely delivery, every time.

CEAT’s digital success journey with Deloitte

CEAT, one of India’s leading tyre manufacturers with a presence in over 110 countries. CEAT collaborated with Deloitte and Salesforce to implement a Salesforce Community Cloud-based portal, digitizing all dealer-related processes on a single platform. This digital transformation journey enabled a seamless self-service experience, allowing dealers to manage orders, access e-catalogues, and process e-claims efficiently to enhance efficiency, strengthen customer engagement, and build long-term business resilience. Deloitte enabled CEAT to accelerate technology adoption, launch smart human-centric products, implement design-led innovation, and re-architect core processes to overcome challenges and unlock future growth.

Key insights

  • 15 success stories covering 13 industries across aviation, FMCG, education, energy, chemicals, taxation, mobility, agriculture, government and more.
  • Collaborations with four leading technology alliances, SAP, Oracle, Salesforce, and Anaplan, to co-create scalable, enterprise-wide transformations.
  • 2 future-ready solutions developed by Deloitte including ITBA 2.0 and Precision Growth Engine showcasing innovation beyond standard implementations.
  • The nationwide impact empowered millions of citizens, farmers, employees, and consumers. By driving industrial investment, creating employment, and modernising critical public services, these implementations and solutions strengthened India’s economic and social fabric.

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