Deloitte's Workday Expertise Transforms Client's Performance Management Landscape
Introduction
Deloitte's deep industry knowledge in Workday played a vital role in transforming the performance management (PM) operations and systems of an US-based multinational corporation and technology company. This comprehensive effort reshaped the client’s PM program, addressing matters like consistency, pay-performance alignment, user experience, and leadership capability.
Challenge:
The US-based multinational corporation and technology company encountered challenges with its performance management strategy due to inconsistencies and multiple technology platforms. Overcoming the lack of organizational consistency with the client’s PM strategy and the existence of multiple in-house technology platforms posed a significant challenge. The task was to design and implement a future state PM system that met the client's specific needs, aligned with industry best practices, and paved the way for a successful transformation.
Deloitte's Art of the Possible Lab, an innovation hub for transformative solutions, played a pivotal role in developing the client's future state PM design.
Solution:
Deloitte collaborated with the client to conduct a comprehensive PM benchmarking analysis, leveraging insights from peer organizations. They synthesized data from focus groups and surveys to identify strengths, pain points, and opportunities. Deloitte’s "Art of the Possible Design Lab" explored leading practices and worked with stakeholders to finalize the future state design. Additionally, Deloitte created an implementation roadmap crucial for technology enablement and change management, supporting the revamped PM processes.
The Impact
Deloitte's strategic actions resulted in a future state PM design aligned with industry best practices and enhanced the employee experience. The standardized goal framework, coaching and feedback processes, revised rating scale, and increased visibility to PM data across the organization led to improved performance differentiation, better leadership insights, and an overall more efficient PM system.
Key Takeaways:
Deloitte's specialist Workday knowledge and strategic approach to PM transformation facilitated a successful transition for the client. The initiative improved organizational consistency, alignment with best practices, and enhanced the overall employee experience.
