From insights to impact: Navigating HR service delivery (HRSD) transformation with the right service model for your business
Improving HR service delivery starts with choosing the right approach. Whether you need the rapid deployment and scalability of FastForward EX powered by Now Assist, the flexibility and cost-effectiveness of a Managed Service Provider (MSP), or the in-house control and customization of the Personalized Delivery Models, Deloitte meets you where you are—leveraging in-depth industry knowledge, AI-driven insights, and the capabilities of ServiceNow to drive transformation.
Scale and optimize the delivery of HR services
Deloitte and ServiceNow can meet you where you are in your transformation journey. Discover how to maximize the impact of your HRSD implementation—from an accelerated foundation to sustained support.
With flexible HRSD deployment models that balance speed, cost, and implementation ease, let’s work together to lay the foundation for a connected, happy, and productive workforce.
Gary Cole
Gary is a principal with Deloitte Consulting LLP specializing in Human Resources Transformation, Technology Strategy, and Technology Implementation. He leads Deloitte’s HR Technology Strategy practice and is an active speaker/blogger in the market on HR related technology trends. With more than 20 years of consulting experience, much of Gary’s career has been focused on large scale technology led Human Resources Transformation programs. His experience includes leading projects across multiple industries and geographies spanning the full spectrum of the HR Transformation life cycle from Strategy and Planning through Implementation and Operations. Over the last nine years, Gary’s has focused on HR Technology Strategy and the incubation of Emerging HR technologies and solutions.
Lily Milash
Lily is a Senior Manager in Deloitte’s HR Transformation practice with over 18 years of consulting and Human Capital Management (HCM) experience. She specializes in delivering digitally-enabled transformation programs and has worked in roles across project management, leading cross-functional teams, business process definition, system configuration and tracking, and managing project financials. Lily is passionate about optimizing employee productivity, engagement, and experience using modern technology as a tool.
Alexander Normann Jørgensen
Alexander is a Partner in Deloitte Denmark's HR Transformation Offering and leads the EMEA ServiceNow HR Market Proposition. With over 15 years of experience, Alexander specializes in Global HR Transformations that integrate HR Service Delivery and HR Technology. Alexander has served in various leadership and engagement partner roles on numerous large-scale HR transformation projects enabled by ServiceNow HRSD.
Doug Schairer
Doug leads the ServiceNow HR Transformation practice at Deloitte Australia. He has more than a decade of HR technology experience, seven specializing in ServiceNow HRSD, and has advised Fortune 500 companies in North America, Europe and Asia on their strategy, governance, value and programme management. He works with clients to enable them to achieve their business outcomes and success with ServiceNow. As a certified HRSD implementer and business advisor, he is passionate about helping to ensure clients achieve value from their technology investments in ServiceNow by making sustainable choices. He has led some of Deloitte Australia’s largest ServiceNow HRSD projects and has supported ServiceNow’s most complex customers to optimize HRSD. He brings his experiences to a cohesive point of view on creating unified employee experiences across technologies.
Deliver a modern HR experience
With optionality around four core considerations of the HRSD experience, Deloitte can help empower your workforce with human capital expertise.
“With every HR transformation, we aim to meet clients where they are in their journey. To do so, we offer a continuum of delivery options, flexible deployment models, and managed services optionality. No matter the transformation, we can find a solution that provides a better employee experience, optimizes total cost of ownership, and delivers on enterprise goals for HR Service Delivery.”
- Gary Cole, Human Capital Technology Leader, Deloitte Consulting LLP
