Gartner® Critical Capabilities for Digital Experience Services 2025
Deloitte has scored the highest in all 5 Use Cases in the Gartner® Critical Capabilities for Digital Experience Services 2025 report
Key Takeaways:
- Understanding of the vendors and their Use Case scores
- Deloitte’s Capabilities and offerings as a digital experience services provider based on their specific Use Case for experience design, experience solution implementation, experience solution operations, content and creative, and marketing services.
- Insights from Gartner to accurately assess the providers in the current market and their potential to shape the market in the future
The Gartner Critical Capabilities report is a companion to the 2025 Gartner Magic Quadrant™ for Digital Experience Services, providing a deeper insight into the capability and suitability of provider’s IT products and services based on specific or customized use cases for digital experience services.
Deloitte was evaluated for capabilities in five Use Cases and scored the highest in all five: Experience Design, Experience Solution Implementation, Experience Solution Operations, Content & Creative Services, and Marketing Services.
"For Deloitte Digital, this recognition from Gartner reflects our commitment to creating world-class customer, employee and citizen experiences that enable high-performing brands and drive profitable growth,” said Mark Lush, Deloitte Global Consulting Services Customer Offering Portfolio leader and Global Head of Deloitte Digital. “Our deep industry knowledge, advanced engineering, and Agentic AI capabilities enable our clients to confidently navigate today’s challenges and seize tomorrow’s opportunities for competitive advantage."
For Deloitte Digital, this recognition from Gartner reflects our commitment to creating world-class customer, employee and citizen experiences that enable high-performing brands and drive profitable growth.
Mark Lush, Deloitte Global Consulting Services Customer Offering Portfolio leader and Global Head of Deloitte Digital
Key Links
- Click to enlarge image
- Source: Gartner®, Critical Capabilities for Digital Experience Services, By Alan Stanley, Tom Sieber, Irada Veliyeva, Brett Sparks, Published 30 October 2025- ID G00827851
- Gartner® Magic Quadrant™ for Digital Experience Services, By Brett Sparks, Irada Veliyeva, Tom Sieber, Alan Stanley, Published 29 October 2025 - ID G00827852
- Read the announcement
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Deepak Sobhani
Aleksander Pruziński
