Digital Customer

Leverage insight-driven strategies and advanced technology solutions to energize sales and service operations for digitally powered growth and enhance your customer relationships with immersive experiences powered by leading digital arts. Eighty percent of the customer moments that make up your brand happen in the sales and service experience. We not only help you make those memorable for your customers, but we integrate your whole business around those moments—whether it’s a trip into your supply chain, logistics, and fulfillment, or advancing the customer mindset of your employees and partners. We find value in the entirety of your business to keep your customers coming back for more.

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Smart sales solutions that turn every customer interaction into an opportunity

Every customer interaction counts. Today, successful brands deliver personalised experiences that are relevant, efficient and intuitive—that is why they resonate across multiple channels.

We can help you to use human experience insights to build platforms and solutions that will create memorable experiences across the entire customer journey, from marketing and sales to service and operations. You can bank on our experience to reinforce and elevate your own capabilities and generate new growth while earning deeper customer loyalty.

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Beyond marketing: Experience reimagined

In the new world of marketing—personalised, contextualised and dynamic—CMO are partnering with their technology organisations to bring control of the human experience back in house, with a fresh arsenal of experience-focused marketing tools.

Millennials and beyond

Does a focus on Millennial potentially masks the importance of other generations? Read what the research tells us.

Salesforce

With practitioners in more than 36 countries, Deloitte brings deep industry insight and proven customer solutions experience to help you reimagine how you connect and engage with customers.