Skip to main content

Operations, Industry & Domain Solutions

Transformed operations. Unmatched results.

Drive progress while addressing your most complex business challenges with our Operations, Industry & Domain Solutions. Our global team of specialists advise, design, implement and run industry solutions and programmes to transform core business operations and optimise assets for maximum efficiency.


Contact us
Submit RFP

Bring your vision to life with operations

Is your business held back by operational inefficiencies? Outdated systems and complex processes can hinder growth and prevent your organisation from achieving its full potential. Deloitte's Operations, Industry & Domain Solutions can help you reimagine and reconfigure your organisation’s inner workings to address these challenges.  

We work collaboratively to streamline your operations, leveraging our deep sector knowledge and technical know-how to design and implement solutions tailored to your specific needs. We help you to optimise processes, reduce costs and improve efficiency by embracing Digital Transformation and adopting cognitive, digital and cloud-based technologies. This empowers your business to adapt to ever-evolving customer and market demands while driving growth. 

Our thinking

The resurgence of operational excellence

In times of the challenging market conditions and disruptions, the spotlight on Operational Excellence (OpEx) increases as organisations seek to maximise efficiency and productivity to weather the storm. The relaunch of OpEx programs becomes a strategic imperative for organisations, offering a pathway to not only survive but thrive in the face of adversity.
Perspective

The Role of Customer Support in the Experience Economy (I / III)

In this first of a series of articles on the future of Customer Support, we cover the case for change, the related impact on current Customer Support functions, and how organisations can adapt to meet increasing expectations.
Research

Transforming Product Portfolios: The Power of Product Mining

The Future of Customer Support

In this article we discuss the first four layers of the operating model – Customer Segments, Channels, Products & Services and Processes. The third and final article will then explore the remaining five layers – Organisation, Location, People, Technology and Data.
Perspective

Deloitte Switzerland Impact Report 2024

Our world is grappling with major challenges such as climate change, geopolitical conflicts and political instability, economic inequality, resource scarcity and technological disruption. For us, making a real impact means contributing to lasting change both now and in the future. The Impact Report 2024 shines a light on what Deloitte Switzerland achieved in the past financial year.

The Future of Customer Support

In the third article of The Future of Customer Support series, we discuss how organisations can design user-centric and efficient customer support operating models, by examining best practices across nine operating model layers.
Perspective
Explore our thinking

Join us

Deciding the career for you is more than simply “landing the job.” It is finding a place where you know you make a difference each day, where you can be your most authentic self. It is choosing your impact.

Explore careers

Get in touch

Antonio Russo

Innovation Leader and Partner
+41 58 279 7441