Infrastructure, Transport & Regional Government

Whilst AI with its enormous potential has already become reality, public institutions face significant barriers in implementing and scaling AI solutions. Nevertheless, AI is increasingly gaining traction in the public sector and offers the potential to improve administrative processes and citizen services. Our offering includes AI and automation strategies, security and governance, sustainable AI solutions, data and AI governance frameworks that comply with national and international regulations, data integration solutions, and pilot and sandbox projects. Data does not stop at borders. Deloitte experts work with authorities to ensure digital sovereignty in big data and data space projects and to guarantee responsible and trustworthy use of citizen data.

At Deloitte, we leverage our expertise in accounting, controlling and reporting to provide audit and consulting services tailored to the public sector. Our services focus on assignments in the areas of accounting and reporting, controlling and sustainability, as well as new audit services, including AI audit, to ensure transparency and accountability for both financial and non-financial information for public sector institutions. 

From process design through to technological implementation, Deloitte offers a holistic approach to digital transformation. Digital transformation requires unprecedented flexibility in computing, information and resources. A cloud-based system enables authorities to achieve greater flexibility and scalability. Beyond technological modernisation, successful digital transformation also requires process redesign to achieve efficiency gains and improve user orientation.  

Public administrations store more data than the private sector, often on older, more vulnerable systems. Whilst administrations strive to protect against attacks, both employees and citizens demand convenient data access. Technological advances expose government infrastructure to attacks by third parties, which requires comprehensive oversight of third-party interactions and a holistic approach to risk mitigation in order to maintain public trust in digital services. 

With our global reach and proven approach, we work with public sector institutions to navigate the constantly evolving legal landscape. We provide reliable support and ensure successful adaptation to unprecedented change and upheaval. Given increasing regulation and technology-driven challenges, potential threats to the reputation and integrity of authorities are widespread and constantly evolving. We help simplify and accelerate the development, operation and maintenance of appropriately scaled risk and compliance capabilities, whether in response to specific events or as part of future planning. 

Governments are increasingly integrating digital and physical services to improve the delivery of public services. Optimising experiences with public services requires careful design, with simplicity and intuitiveness at the forefront. The modernisation of high-touch services goes beyond efficient delivery; it plays a critical role in restoring trust between governments and the communities they serve, thereby underscoring the importance of this task. Deloitte experts provide government agencies with comprehensive support, guiding them from process and service design through to the development and implementation of innovative solutions. 

The public sector plays a special role in advancing global sustainability efforts and implementing the ESG (Environmental, Social and Governance) agenda. Often, the public sector sets the standard for societal behaviour and serves as a role model for citizens. Unlike private enterprises, the public sector is expected to lead by example in transitioning to environmentally sustainable operations and more inclusive and transparent processes. By addressing challenges in the areas of green infrastructure, sustainability, intelligent technologies and public transport, Deloitte transforms research findings and insights into robust, low-risk solutions that are sustainable, responsible and accessible. Our efforts aim to build smarter communities and foster local circular economies in order to improve residents' quality of life and address environmental challenges.