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Government & Public Services

We are committed to improving outcomes that impact the public. At Deloitte, we think about the complex issues facing the public sector and develop timely solutions to help governments and public services stay connected, resilient and sustainable. 

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Industry focused solutions for uncertain times

As the world becomes increasingly challenging to navigate, we help governments and public sector organisations stay resilient and sustainable.

From fiscal and environmental sustainability to digital modernisation and infrastructure optimisation, we connect Deloitte-owned research to insights and innovations so you can make informed, strategic decisions—decisions that encourage economic growth and help communities become better places to work and live in.

Digital transformation in the Swiss public sector

Where technology meets serving the public good

Welcome to the forefront of the digital government. We invite you to embark in a journey into the depths of digital transformation within the public sector. Our insights are your passport to explore the dynamic landscape where public administration and technology converge.

From streamlining administrative processes to enhancing citizen engagement, the integration of technology has become a recognised cornerstone of modern governance. The contents that follow will unveil a tapestry of innovation, challenges and possibilities that are reshaping the very foundations of public administration.

Cyber

Government stores far more data than the private sector and often keeps it on older, more vulnerable systems. And even as governments try to protect themselves against intruders, employees and citizens alike want their data conveniently available. No wonder, then, that those with a vision of digital government transformation are finding cybersecurity a major challenge.

Cloud

The digital transformation requires an unprecedented degree of flexibility in storage space, information and resources. A cloud-based system allow governments to achieve a higher degree of flexibility and scalability. The pandemic has accelerated government's adoption of cloud. But it has also shifted how these use the cloud to revolutionise services.

AI

While AI has leaped into reality, public sector organisations still face significant challenges in adopting and scaling AI. What are the key factors that contribute to successful AI projects? And how is Switzerland positioned on this topic? The topic of AI is high on the agenda, especially since the release of ChatGPT in November 2022. This event has made AI accessible to all users and not just data scientists.

Explore the Government & Public Services industry

Using artificial intelligence in Swiss public administration

Our comprehensive article delves into the transformative potential of Artificial Intelligence (AI) in the public sector in Switzerland. It underscores the significant opportunities AI presents, particularly in addressing the imminent shortage of skilled professionals and the impending wave of retirements.
Perspective

Third-party cyber security in Swiss public administration

Our article dives deep into the world of cybersecurity within public administration in Switzerland, with a spotlight on working with third parties.
Perspective

Use of cloud technologies by Swiss public authorities and administrations

Cloud technologies offer a host of opportunities for tackling current challenges posed by the digital transformation and devising innovative solutions. They also open up different ways of working for public service employees and expanded digital services for citizens. In Switzerland, as in other countries, the shift towards cloud technologies has accelerated over recent years.
Perspective

The Deloitte Swiss Digital Government Study

This year the survey revealed that Swiss citizens and public service employees trust and use the e-government services available to them.
Research

SmartForce by Deloitte

SmartForce by DeloitteThe demand for digital services has increased significantly since the corona pandemic. Digital technologies are influencing the Swiss citizens expectations and behaviour, asking for simple and efficient service processes.

Our SmartForce by Deloitte team provide support to the public sector in the digital transformation process and achieving greater flexibility for citizens and increasing the efficiency of the Swiss authorities.Our working model:

  • work hand in hand with our customers;
  • use our holistic understanding of existing structures in the administrative environment and our experience in proactively designing efficient processes;
  • leverage our diverse, service-oriented expertise and our practical, proven methods and tools to actively advance customer visions;
  • provide support as needed on a strategic, operational, technological and cultural level.
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Explore the Government & Public Services industry

Central Government

Spanning many levels of government across a wide range of programmes, we can provide solutions to help your communities operate efficiently and effectively—from taxes to environmental protection.
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Defence, Security & Justice

To tackle complex and unpredictable threats to governments and organisations in a disruptive, geopolitical landscape, our agile solutions can help you to support stronger and more cost-effective defence agendas.
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Health & Human Services

We bring innovative and practical solutions to navigate the vastly complex health market—to help you to provide better outcomes for communities, through programmes that can support vulnerable populations and beyond.
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Infrastructure, Transport & Regional Government

We can help your government come up with new, advanced ways of delivering more sustainable, more accessible solutions in the face of a changing infrastructure and transport landscape.  

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Get in touch

Rolf Brügger

Government & Public Services Industry Leader

Stefan Russian

Senior Director

Pablo Mandelz

Digitisation and Sustainability Expert

Andreas Meier

Director, Regional Government Sector Lead