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Government & Public Services

We are committed to improving outcomes that impact the public. At Deloitte, we think about the complex issues facing the public sector and develop timely solutions to help governments and public services stay connected, resilient and sustainable.

Industry-focused solutions for uncertain times

As the world becomes increasingly challenging to navigate, we help governments and public sector organisations stay resilient and sustainable.

From fiscal and environmental sustainability to digital modernisation and infrastructure optimisation, we connect Deloitte-owned research to insights and innovations so you can make informed, strategic decisions—decisions that encourage economic growth and help communities become better places to work and live in.

Our Thinking

Infrastructure

With multiple challenges impacting global prosperity, it is critical that governments and countries rethink how they prioritise and utilise infrastructure.

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Sustainability Journey for Public Sector

Public institutions have a special role to play in helping to drive global sustainability efforts and the environmental, social, and governance (ESG) agenda.

Government's Future Frontiers

Tackling the problems and opportunities inherent in big societal concerns will take concerted effort from across the spectrum—public agencies and private companies, non-profits and academics, multinational foundations, and community groups.

Government Trends 2025

Governments worldwide, across levels, are strategically combining a diverse range of tools and strategies to enhance their delivery capacity.

Justice Reimagined

Rethinking the foundations of global justice systems

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Promising Futures

Envisioning a brighter tomorrow for Children’s Social Services

Generative AI transforming government

Integrating generative AI with other automation tools and human judgement can revolutionise government operations.

Government's Future Frontiers

Digital transformation in the Swiss public sector

Where technology meets serving the public good

Welcome to the forefront of the digital government. We invite you to embark in a journey into the depths of digital transformation within the public sector. Our insights are your passport to explore the dynamic landscape where public administration and technology converge.

From streamlining administrative processes to enhancing citizen engagement, the integration of technology has become a recognised cornerstone of modern governance. The contents that follow will unveil a tapestry of innovation, challenges and possibilities that are reshaping the very foundations of public administration.

Cyber

Government stores far more data than the private sector and often keeps it on older, more vulnerable systems. And even as governments try to protect themselves against intruders, employees and citizens alike want their data conveniently available. No wonder, then, that those with a vision of digital government transformation are finding cybersecurity a major challenge.

Cloud

The digital transformation requires an unprecedented degree of flexibility in storage space, information and resources. A cloud-based system allow governments to achieve a higher degree of flexibility and scalability. The pandemic has accelerated government's adoption of cloud. But it has also shifted how these use the cloud to revolutionise services.

AI

While AI has leaped into reality, public sector organisations still face significant challenges in adopting and scaling AI. What are the key factors that contribute to successful AI projects? And how is Switzerland positioned on this topic? The topic of AI is high on the agenda, especially since the release of ChatGPT in November 2022. This event has made AI accessible to all users and not just data scientists.

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Government Trends 2024

Governments are strategically combining multiple tools and techniques to achieve 10x improvement across operations, services delivery, customer experience and mission outcomes.

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Stories of Impact: Case Study

Read about how our firms are working with clients to combine Solutions with action, bringing together deep Industry knowledge with leading talent and innovative Solutions.

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SmartForce by Deloitte

SmartForce by DeloitteThe demand for digital services has increased significantly since the corona pandemic. Digital technologies are influencing the Swiss citizens expectations and behaviour, asking for simple and efficient service processes.

Our SmartForce by Deloitte team provide support to the public sector in the digital transformation process and achieving greater flexibility for citizens and increasing the efficiency of the Swiss authorities.Our working model:

work hand in hand with our customers;
use our holistic understanding of existing structures in the administrative environment and our experience in proactively designing efficient processes;
leverage our diverse, service-oriented expertise and our practical, proven methods and tools to actively advance customer visions;
provide support as needed on a strategic, operational, technological and cultural level.

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