Governments recommitting to delivering their promises
Where does Switzerland stand?
Switzerland has made progress in modernising its public sector but still faces significant challenges. Our latest report reveals how far digitalisation and transformation of public services have advanced—and where further action is needed to remain competitive internationally.
Progress and current situation
Digital public services are steadily evolving. Citizens increasingly benefit from user-friendly digital offerings such as apps and digital citizen accounts. However, many internal administrative processes remain analogue and time-consuming. Compared internationally, Switzerland still lags behind in key digital solutions like electronic identification (e-ID) and electronic voting (e-voting). Legislation on electronic patient records is also still under revision.
Challenges of the federal structure
A major obstacle to digitalisation is Switzerland’s federal structure. While it fosters innovation at the local level, it complicates the harmonisation and standardisation of data and processes. Cooperation between the federal government, cantons, and municipalities is often fragmented. The “once-only” principle, where citizens only need to provide their data once, is still in pilot phases. Additionally, a culture focused on reliability and efficiency tends to approach innovation and bold change cautiously.
Infrastructure and digitalisation momentum
There are advances in infrastructure, such as the planned Swiss Government Cloud. Nevertheless, thinking in small, isolated projects still predominates. To accelerate digital transformation, more courage, shared platforms, and scalable solutions are needed. At the same time, public administrations face pressure to work more efficiently and reduce costs—especially in light of the federal government’s announced relief package with multi-billion franc savings targets.
Opportunities through Artificial Intelligence (AI)
Digitalisation, particularly the use of Artificial Intelligence, offers great opportunities. AI can help automate processes, harmonise interfaces, and address skills shortages. Switzerland is developing a national AI strategy aimed at fostering innovation and trust. It is crucial that AI is used not only for simple tasks but also to support complex specialised procedures, thereby creating real added value. This requires enhanced digital skills, stronger communication between decision-makers and experts, and clear governance structures that ensure transparency and fairness.
Conclusion and outlook
Our report concludes that Switzerland needs to think bigger, expand digital capabilities, and strengthen collaboration across all federal levels. Innovation and new technologies like AI are key levers for a future-proof, modern administration.
