A Partner in Deloitte’s Technology & Transformation practice, Yohan leads Deloitte Digital and the Customer Offerings portfolio, helping organizations unlock front-office value across Marketing, Sales, Commerce, Service, and Engineering. With over 20 years of consulting experience, he brings bold ideas to market quickly and turns technology into measurable business outcomes. He champions a clear, purpose-led approach to customer experience: Customer Driven for commercial organizations creating world-class experiences that build high-performing brands and drive profitable growth and Society Driven for government and public services designing experiences that strengthen public services and improve people’s lives. This is delivered through Deloitte’s end-to-end customer experience “Domain” portfolio, enabling clients to imagine, build, and scale industry-leading experiences.