The urge to grow Workday Operate Capabilities
Implementing Workday represents a significant investment in your HR transformation journey, and the value realised over time depends on how effectively that investment is sustained.
The Real Challenges are:
- Knowledge and resourcing gaps: Loss of organizational knowledge, stretched internal teams, and difficulty finding, retaining, and upskilling Workday talent.
- Release management and technical debt: Releases treated defensively rather than as opportunities, leading to configuration drift and underused functionality.
- External pressures: Automation, evolving workforces, regulatory change, and pressure for greater agility outpacing traditional AMS models.
- Governance and funding: No clear framework for prioritizing fixes versus enhancements, and limited funding for anything beyond essential maintenance
- Perceived value: AMS seen as a cost center rather than a value driver, with reactive engagement models that make ROI hard to prove.
Left unaddressed, these challenges compound. Technical debt grows, user trust erodes, and the gap between Workday's potential and what your organization actually uses widens year over year, turning what should be a strategic asset into a source of risk and missed opportunity.
Operate Services that adjust to Your Needs
Whether you are mid-implementation and preparing for post go-live, several years into your Workday deployment, newly live, or operating with or without existing AMS services, our Deloitte approach adapts to your context. We support you across your current priorities, past achievements, and future ambitions, ensuring your Workday investment continues to deliver value at every stage of its lifecycle.
Our Operate Services
Beyond managing day-to-day Workday Operations
In Our Clients Words
Aliaxis is a global leader in advanced piping systems with over 14,000 employees, based in Brussels. In 2018, Aliaxis embarked on a tech-enabled HR transformation journey supported by Workday HCM, its first global cloud application.
- Challenges: resource continuity, business efficiency enhancements, quick implementation of business-driven system changes, and integration and security support services. They require functional support services for the Workday AMS application.
- Delivered services: Level 2 and Level 3 application support, addressing development requests or enhancements, optimizing performance for critical business applications, and improving current applications.
- Added value: Workday process improvements, payroll integrations with Human eLand and ADP, functional support, and enhanced user experience.
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