THE WORLD TODAY looks remarkably different from the one in which we launched the first Global Human Capital Trends report in 2011. The past decade has been marked by radical change, by a “newness” that has evolved at a pace that can only be described as exponential. And as the workforce evolved, so did worker expectations—with calls for organisations to do more to help improve individuals’ lives, address societal problems, mitigate technology’s unintended consequences, and act equitably and ethically. Throughout these significant changes, our annual Global Human Capital Trends report has offered readers an opportunity to understand each moment in history, viewing the current economic, cultural, and technological landscape through the perspective of people and business.
At the same time as these human concerns were playing out, another equally powerful phenomenon was underway: an intense focus on technology as a primary driver, if not the primary driver, of enterprise value. It’s time to challenge the view that technology and humanity are distinct domains. A view that fuses the human and the technological—one that calls us to work with a world shaped by technology—can enable people and organisations to transcend the most challenging conflicts that exist in organisations today by making three bold shifts: