GenAI and technology managed service contracts
Are your managed service providers effectively leveraging GenAI to enhance your IT organization?
AI driven technologies are moving from being hot discussion topics and pilots to tools for true value creation. Technology leaders are turning to their managed service arrangements to take out cost and deliver more value through adoption of these new AI powered solutions. As AI deployments and adoption mature, so should service contracts—technology leaders need a framework for structuring conversations on how MSPs can leverage GenAI across organizations.
Key takeaways
AI and GenAI: unique potential, uniquely challenging
AI and GenAI integration in technology managed services represents a significant opportunity for substantial return on investment, but it comes with organization-specific design choices and considerations that should be addressed in your managed service contracts.
Six key dimensions to consider
We've highlighted six key dimensions for chief information officers and technology leaders to consider when engaging with MSP relationships, particularly around pricing, delivery, measurement, and governance in light of evolving AI advancements.
Selecting your trusted partner
If your technology managed service provider does not clearly address these dimensions, it may signal the need to reassess your current relationship to ensure you harness the full potential of GenAI solutions. Collaborate with your partners to understand these dimensions and develop service agreements that drive value and innovation. If your provider is not showing enough use cases and expertise in GenAI, it might be time to consider other providers.
How to reevaluate your technology managed service contracts
Browse the six foundational topics for incorporating GenAI use cases into your contracts and explore them in detail in the full report.
