Global Business Services and Global Capability Centers

When a global GBS leader is in place, a majority of companies can achieve greater than 20% savings from their GBS organizations.

~70% of organizations plan to invest in GenAI for GBS over the next 3 years.

GBS is evolving from traditional to specialized functions, focusing on customer experience, supply chain, and sales.

India’s GCCs estimated to grow to more than 2400 sites and evolve from back-office to multi-functional centers supporting technology, operations, and product engineering.

The BOTT model enables rapid market entry and the ability to tap into skilled labor markets without the burden of setting up operations from scratch.

Amid rising tariffs, local hiring mandates, and economic policies, hybrid operating and service delivery models are on the rise to answer the challenges.

ECON shows maturity, efficiency, effectiveness, and opportunities using proven tools and practices.

Quickly collect and analyze time spent to determine resource efficiency and proper spans and layers.

Streamline end-to-end O2C, R2R, and P2P with AI-enabled standards and automation targets.

Assess work functions, estimate AI disruption potential in roles, and develop scenarios that enhance efficiency and support growth.

Integrated suite of intelligent automation tools, proprietary Deloitte assets, accelerators, and templates to accelerate our clients' transformation journey from discovery to deployment.