A CEO sets a bold direction, only to watch it dissolve in the daily reality of competing incentives, siloed systems, and misaligned behaviors. The culprit isn’t lack of vision or cultural intent—sometimes, it’s the absence of deliberate systems designed at the highest level of leadership.

Deloitte leaders Geoff Tuff and Steven Goldbach explore this critical blind spot in their latest book, Hone: How Purposeful Leaders Defy Drift, arguing that CEOs should embrace a fundamentally different role: chief systems designer. Rather than cascading a grand vision and strategy down and delegating implementation to other managers, they argue the most effective leaders directly shape the management systems—both formal structures like budgets and evaluations, and informal mechanisms like what truly gets rewarded—that determine how people in an organization actually behave.

They explored this idea in conversation with Paul Polman, former CEO of Unilever, in a LinkedIn Live session in October 2025.

Watch the video to learn more.

   

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Meet the industry leaders

Geoff Tuff

Global and U.S. Sustainability Leader for Energy, Resources, and Industrials

Steven Goldbach

Principal, Sustainability leader, Deloitte US