Why Deloitte's Digital Service Delivery Platform (DSDP)?

Analytics and AI

Moving individuals to self-sufficiency through improved training and skill alignment is the ultimate outcome for public assistance recipients.

DSDP for Analytics and AI help agencies solve for:

• Collecting meaningful real-time data to gauge program effectiveness
• Lack of usability and muddled data generation processes
• High administrative overhead for automatable tasks and customer inquiries
• Long processing times and scaling data analysis
• Realizing the value of thousands of interlocking datasets and massive amounts of data available for analysis

DSDP for Analytics and AI intend to serve:

• Health and Human Services supervisors
• Case and social workers
• Program management administrators
• Policymakers and strategists
• Program directors

Watch the video to learn more about Deloitte's Analytics and AI solutions

Child Care

Nothing is more important than the health and well-being of children, especially those at risk of not getting the care and education they need to succeed in life.

DSDP for Child Care helps agencies solve for:

• Inefficient and outdated user experiences by families and providers
• Automation of manual tasks to relieve heavy administrative burdens on caseworkers
• Inefficient attendance tracking, which directly impacts benefits for child care
• Less time spent on quality of care due to efforts spent on administrative and reporting issues

DSDP for Child Care intends to serve:

• Parents and guardians
• Children and families
• School board members
• School teachers
• Providers
• Social services workers

Learn more about Deloitte's Child Care solutions

Child Support

Those who suffer most from the inefficiencies of outdated child support programs are those who need it most: the children.

DSDP for Child Support helps agencies solve for:

• The automation of manual tasks that impact caseworker efficiency
• A lack of self-service options impacting customer and user self-sufficiency
• Outdated user experiences that negatively impact digital adoption
• Outdated technology that weighs on child support

DSDP for Child Support intends to serve:

• Parents and guardians
• Children and families
• Enforcement officers
• Investigation officers
• Attorneys and judges
• Accounting office workers
• Clerical workers and supervisors
• Social services workers

Learn more about Deloitte's Child Support solutions

Child Welfare

It's a tragedy when a child slips through the cracks in the welfare system, yet it happens all too often.

DSDP for Child Welfare helps agencies solve for:

• Elongated processing times due to outdated systems
• Ineffective program outcomes due to inefficient program processes
• Prolonged wait times directly reducing turnover
• Manual processes that negatively impact program compliance

DSDP for Child Welfare intends to serve:

• Children, youth, and families
• Children and family services caseworkers
• Foster families
• Investigation officers
• Attorneys and judges
• Community partners

Learn more about Deloitte's Child Welfare solutions

Eligibility and Enrollment

Ensuring the right people are enrolled in the proper benefit program(s) through integrated eligibility systems is critical to maximizing resources and addressing systemic fraud and waste.

DSDP for Eligibility and Enrollment helps agencies solve for:

• Lack of device-agnostic solutions that negatively impact digital adoption
• Outdated user experiences that directly impact customer empowerment
• A lack of self-service options impacting customer and user self-sufficiency
• Ineffective program outcomes due to inefficient program processes

DSDP for Eligibility and Enrollment intends to serve:

• Customers and applicants
• Eligibility workers and counselors
• Eligibility supervisors
• Program directors
• Providers
• Field staff managers
• Community partners and advisors

Learn more about Deloitte's Eligibility and Service Integration solutions

Digital Health

Timely access to patient records and applicant eligibility can have life-altering outcomes for those in need of critical services.

DSDP for Digital Health helps agencies solve for:

• Delayed access to applicant or patient records
• Inaccurate or asynchronous applicant record management across systems
• Outdated user experiences that negatively impact user digital adoption rates
• Lack of automation burdening administrative staff

DSDP for Digital Health intends to serve:

• Customers, applicants, and patients
• Providers and doctors
• Nursing home staff and representatives
• Hospitals
• Eligibility workers and supervisors
• Medical directors
• Workers and administrators

Long Term Services and Supports (LTSS)

The need for improved efficiencies in long-term support programs and patient care will only increase as the population ages.

DSDP for Long Term Services and Supports (LTSS) helps agencies solve for:

• Inefficient business and operations processes across pharmacies, facilities, and providers
• Increased benefits through reduced medication waste
• Lack of timely access to medication for applicants
• Lack of accurate record tracking and case management

DSDP for Long Term Services and Supports (LTSS) intends to serve:

• Customers, applicants, and patients
• Nursing homes
• Eligibility workers and supervisors
• Community partners
• Medical directors
• Workers and administrators

Learn more about Deloitte's Long Term Services and Supports (LTSS) solutions

Medicaid Enterprise Systems (MES)

Modernizing Medicaid programs is no easy task. We help states implement technology solutions to connect members, workers, and providers with critical information.

DSDP for Medicaid Enterprise Systems (MES) helps agencies solve for:

• Outdated technology systems unable to handle a surge in claims and enrollment of new enrollees
• Lack of synchronous data flow with Health Information Exchange
• Delayed alerts and notifications to providers in case of patient emergencies
• A consistent means to track quality of care and health outcomes for patients

DSDP for Medicaid Enterprise Systems (MES) intends to serve:

• Customers, applicants, and patients
• Eligibility workers and supervisors
• Community partners
• Medical directors
• Workers and administrators
• Hospitals

Learn more about Deloitte's Medicaid Enterprise Systems (MES) solutions

Workforce and Labor

Everyone is being asked to do more with fewer resources. We help labor agencies streamline processes and ready workers for 21st-century jobs.

DSDP for Workforce and Labor helps agencies solve for:

• Long processing times and benefits issuances for unemployed applicants
• Lack of self-service options impacting customer and user self-sufficiency
• High administrative overhead for automatable tasks and inquiries
• Lack of synchronous data management across intermingled systems

DSDP for Workforce and Labor intends to serve:

• Applicants and customers
• Providers and community partners
• Program directors and workers
• Employers and supervisors

Learn more about Deloitte's Workforce and Labor solutions