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Health system digital transformation
Insights on AI in health care operations from Deloitte and Workday
As health systems navigate margin pressure, workforce challenges and evolving care models, leaders need integrated platforms that connect financial, workforce and operational decisions. A recent report explores how Deloitte’s experience and Workday for health care can support health care margin improvement, hospital workforce productivity and AI in health care operations.
Key takeaways
- Health care margin improvement comes from aligning revenue, costs and supply chain.
- A health care cloud ERP connects HR, finance, supply chain and payroll data.
- AI in health care operations can reduce manual work and improve revenue capture.
- Self-service, AI-enabled tools can help improve hospital workforce productivity.
- Deloitte road maps, accelerators and labs can help teams assess AI opportunities, workforce needs and governance.
Turning go-live into value
Cloud modernization is more than a technology upgrade for health systems. A health care cloud ERP can connect data across HR, payroll, finance and supply chain, helping leaders identify opportunities for health care margin improvement while supporting continued value realization after go-live.
Workday’s embedded optical character recognition (OCR) can turn static documents into searchable, actionable data—supporting invoice matching, processing and revenue capture while helping teams identify opportunities for more efficient workflows.
Building an AI-ready workforce
AI-enabled workforce transformation requires more than adding new tools. Effectively leveraging AI in health care operations also depends on clear ownership of use cases and practical training and guardrails that help clinicians, business teams and back-office functions use AI in a trustworthy way.
Deloitte’s road-mapping sessions, industry accelerators and customized labs can help health systems identify skills needs, assess AI opportunities and consider how these changes may support hospital workforce productivity while aligning governance with evolving health care operations.
Reducing friction across the employee experience
Many health care workers find it difficult to complete their full workload efficiently, and the frustration of inadequate systems and manual processes can affect productivity, service delivery and retention.
Workday can help address these challenges through intuitive self-service capabilities across desktop, mobile and collaboration applications. The platform’s real-time workforce data can support resource allocation, dynamic staffing, onboarding, security-role management and compliance requirements. Workday can also automatically trigger notifications related to expiring licenses, credentialing, onboarding and contractual agreements, helping reduce administrative burdens for health care organizations.
These capabilities can be especially important in academic medical centers, where clinicians may serve dual academic and clinical roles. Deloitte can help health systems enhance and expand Workday to meet the changing needs of the workforce and the business—supporting value realization beyond go-live through ongoing advisory, optimization and Operate services.
“Health system staff don’t need to be data scientists to benefit from Workday AI, but they do need to understand the technology’s capabilities, biases and how to engage with it in a trustworthy way.”
Deloitte 2026 Global Health Care Outlook: Through a Workday lens
