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Hospitality

Today’s travelers aren’t settling for accommodations; they’re seeking experiences that accommodate their values. To meet these expectations, hospitality brands need new strategies, insights, and tools. Learn how Deloitte can help you buy into better—and turn a stay into a “never want to leave.”

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Consumer Industry    Transportation, Hospitality & Services
Airlines & Transportation    Restaurants & Food Service

Experience My Deloitte

Frontline Workforce Management in the Transportation, Hospitality, and Services Industry

Check out our latest insights to help transportation and hospitality companies improve frontline workforce engagement and leadership.
Perspective

Consumer Loyalty Program Trends

See how brands can evolve their loyalty programs to create personalized offerings and build stronger connections with consumers.
Perspective

Consumer loyalty trends in the travel and hospitality industry

The evolution of loyalty strategy ft. Marriott International

Future of Travel and Tourism

From a younger generation of travelers to increased sustainability, explore three major shifts reshaping the future of the travel and tourism industry.
Perspective

2025 Travel Industry Outlook

Dive into the biggest trends expected to impact travel companies in 2025—from AI acceleration to a new administration.
Perspective

The experience economy endures: 2023 Deloitte summer travel survey

The 2023 Deloitte summer travel survey results point to a busy season, as pricing pressure does not seem to deter Americans from enjoying their vacations.
Article

Future of luxury travel

Luxury travel providers are striving to offer the most extravagant experiences money can buy, using descriptors such as "ultra-premium," "rare," "authentic," and "exotic" to entice travelers with offerings such as private villas, private islands, and private jets.
Perspective

Navigating toward a new normal: 2023 Deloitte corporate travel study

The 2023 Deloitte corporate travel study finds that business travel continues to climb in the United States and Europe, but likely faces a limited upside
Article

ConsumerSignals

ConsumerSignals provides a view into consumers' everyday finances and the spending strategies being used to navigate an unpredictable world.
Interactive

Bags packed: Reuniting with lost vacations

Amid sustained financial concerns, the US travel industry continues to move toward recovery, buoyed by consumers determined to prioritize leisure travel spending.
Article

Making waves: How Gen Zs and millennials are prioritizing—and driving—change in the workplace

Recruiting Gen Z and millennials can have a big impact on culture. See how Gen Zs and millennials in the workplace are prioritizing—and driving—change.
Article

Services

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Eileen Crowley

Eileen Crowley

Vice chair | US transportation, hospitality, and services attest leader | Deloitte & Touche LLP | Partner
+1 203 708 4199