GBS: Reimagined in the era of Agentic AI

Agentic AI, characterised by its ability to act autonomously and make decisions, presents a transformative opportunity for reimagining GBS. Its ability to automate complex tasks, optimise processes, and proactively identify and resolve issues surpasses the capabilities of traditional rule-based automations. Agentic AI can empower GBS teams to focus on strategic initiatives, releasing their capacity from repetitive, manual tasks and enabling them to contribute more to the strategic business objectives.
This paper explores the capabilities of Agentic AI and offers a practical guide to successful implementation and user adoption.