John is one of our retail conduct financial services leads. He has more than 20 years experience in complex remediation and regulatory driven transformation programmes. He leads our outcome testing hub.
Most recently, John has supported a number of firms with implementation of the Consumer Duty, in particular product governance and price and value assessments. John is also helping firms consider how they drive operational efficiency and value through getting customer journeys ‘right first time’ and control and governance frameworks that are simplified and add value to the business.