Julia has over 20 years experience in enabling organisational growth and transformation through successful execution of customer experience innovation initiatives. Julia brings a wealth of cross industry expertise from Financial Services to Health Care and CSR where she helps clients drive their experience strategies. Julia thrives on creating seamless human experiences and products for brands while orchestrating large scale design and innovation programmes of work, formulating digital roadmaps and leading digital transformations. Julia leads a team of 25 designers in the ‘Customer Strategy and Innovation’ team who specialise in imaging the future and making it real.