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Heidi is a Partner at Deloitte’s customer practice and has 20+ years of experience in helping large enterprise clients and C-level stakeholders deliver customer-centric, tech-enabled change. She is currently focused on revising our AI-powered customer service proposition and GTM approach in the UK, as well as running the Salesforce Agentforce campaign in the UK.
Prior to Deloitte, Heidi spent 7+ years at Salesforce, leading a Strategic Innovation team that supported Salesforce's large deal motion at top accounts. Before this, Heidi sold and led customer proposition design work at Market Gravity for 1.5 years and delivered customer strategy and front-office transformation projects at Accenture for 10 years. During her career, Heidi has worked across industries such as Energy, Utilities, Retail, Consumer Goods, Automotive and Healthcare. Heidi lives near Cambridge with her husband, 6-year old son Luca, 17-year old step-daughter Millie and PWD Herbie. She loves yoga, meditation, running and travelling.
Market: Deloitte United Kingdom