Graeme is a Partner in the UK Deloitte Managed Solutions Team, which delivers advisory and business processing services to clients that have temporary large-scale issues that need rapid resolution.
The team is made up of six Partners and c.120 staff members, who are supported by an extended delivery model through which the team deploys and manages contractors to process customer remediation and other similar exercises for its clients. This model provides us with significant scale, operating at times with over 2,000 contractor staff.
Graeme has helped our clients handle the large-scale customer remediation exercises that have occurred over the last decade across the financial services industry. Our skills and client base have also expanded into other sectors and services, including Government and Media; as well as being combined to support other areas and services of the firm.